Quick Guide: Inactive Contacts in ActiveCampaign

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Managing your email list effectively is crucial to maintaining a strong email marketing strategy. That’s why understanding how to make a contact inactive in ActiveCampaign can save you time and keep your campaigns targeted.

I’ll walk you through the simple steps to clean up your contact list by making inactive those contacts who are no longer engaging with your content. This not only helps in keeping your email deliverability rates high but also ensures your messages hit the mark with an active audience.

Stay tuned as I unveil the quick and easy process that’ll make managing your ActiveCampaign contacts a breeze. Whether you’re tidying up your list or making room for new subscribers, you’ll find this guide incredibly useful.

Why is it important to make a contact inactive in ActiveCampaign?

Making a contact inactive in ActiveCampaign isn’t just a matter of keeping your lists tidy; it’s a strategic move for any savvy marketer. Let’s break down why this step is non-negotiable if you’re serious about email marketing.

Cleaner Email Lists Mean Higher Engagement Rates

When I make inactive contacts that haven’t engaged with my emails, it paves the way for better interaction from those who are truly interested. This selective process helps enhance the open and click-through rates, which are critical metrics in assessing the performance of my email campaigns. Moreover, active contacts are more likely to convert, leading to better ROI for my marketing efforts.

Reduces Cost by Lowering Email Sends

ActiveCampaign, like many other ESPs, charges based on the number of contacts. By making inactive those who don’t interact, I’m effectively cutting costs. Rather than paying for subscribers who don’t engage with my content, I can invest more in those who do. It just makes financial sense.

Improves Email Deliverability

Every time I send out an email to a large list with inactive users, it risks my emails being marked as spam. This negative engagement signal can hurt overall deliverability. ISPs monitor user engagement to determine an email sender’s reputation. By proactively making contacts inactive, I ensure a healthier sender reputation and better inbox placement for my emails.

Helps with Accurate Audience Insights

Reliable data is the backbone of any marketing strategy. By removing inactive contacts from my email lists, the data I collect reflects a more accurate picture of my audience’s behavior. This insight is critical for tailoring content that resonates and, ultimately, driving successful campaigns.

We’ve seen why it’s crucial to be diligent about making contacts inactive. Next, we’ll explore how exactly to identify and manage inactive contacts within ActiveCampaign, ensuring our email marketing is as effective as possible.

Step 1: Logging in to your ActiveCampaign account

Logging into your ActiveCampaign account is the gateway to streamlining your email marketing efforts. As I dive into managing my contacts, I ensure that I’m logged into my account so I can perform tasks smoothly and efficiently. To log in, I head over to the ActiveCampaign login page, which can be easily found by typing “ActiveCampaign login” in a search engine or by entering the URL directly into my browser’s address bar.

Once I arrive at the login page, I’m prompted to enter my account credentials. I always double-check my username and password to avoid any access issues. Over the years, I’ve learnt that securely storing these login details is crucial, so I never find myself locked out of my account, especially when I’m about to perform important tasks like managing my email lists.

After entering my credentials, I click the ‘Log In’ button and wait for the dashboard to appear. This is where the magic happens. The dashboard is the control center, where I have access to all the features and tools that ActiveCampaign offers. I make sure my internet connection is stable, as this ensures a seamless experience without any frustrating interruptions.

At this point, I’m ready to navigate to the contacts section. Here’s where I can see all of my subscribers and start the process of identifying those who need to be made inactive. But before I do that, I familiarize myself with the user interface. Knowing where everything is located makes the process quicker and more efficient.

I like to take a moment to review any notifications or updates that ActiveCampaign might have for me. Staying informed about new features or changes to the platform helps me utilize the service to its full potential, keeping me one step ahead in my email marketing strategy.

Step 2: Navigating to the Contacts section

After successfully logging into ActiveCampaign, I’ll need to direct my focus to the contacts section. This area is where all my contacts are stored, managed, and organized. I’ve found that efficiency is key here, and getting to this section is straightforward. I look for the ‘Contacts’ option, typically located on the left-hand side menu. With a single click, I’m taken to the page where every contact in my database is listed.

The contacts section in ActiveCampaign is well-structured, offering various viewing options to help me sort and manage my contacts effectively. To narrow down my search and handle my contacts better, I often use the search and filter tools. These tools are easily accessible and let me look for specific contacts by their name, email, or other criteria.

Upon reaching the contacts section, it’s helpful for me to remember the layout of the dashboard:

  • Top toolbar for adding contacts
  • Search bar for quick queries
  • Advanced search and filters for pinpoint accuracy
  • Tags section for group identification
  • List options to organize contacts based on subscription lists

Time is precious, so I make sure I’m thoroughly acquainted with these options. This familiarity enables me to perform any task related to contact management swiftly. Whether I’m aiming to make contacts inactive or implement other modifications, I’m able to do so with minimal clicks and screen changes.

By mastering navigation to the contacts section, I lay the groundwork for further contact management actions within ActiveCampaign. Consistent practice makes the process second nature, ensuring that I can do so quickly every time I log in. Interacting with my contacts becomes almost automatic, making managing my email campaigns that much simpler.

Step 3: Understanding the different contact statuses

ActiveCampaign’s flexibility in contact management is underscored by its array of contact statuses. Knowing what each status means is crucial for efficiently running email campaigns and maintaining a clean list.

When examining contact statuses, you’ll find five main categories:

  • Active
  • Unsubscribed
  • Bounced
  • Complaint
  • Deleted

Active contacts are those currently engaged and are receiving your emails. These are the contacts you typically want to nurture and maintain communication with. If someone opts out of your mailing list, they are automatically marked as Unsubscribed. It’s essential to respect these preferences, as sending further emails can lead to spam complaints.

If an email can’t be delivered, it’s usually because the recipient’s email server has either permanently or temporarily rejected it, marking the contact as Bounced. You should consider reviewing these email addresses for typos or domain issues and, if necessary, reach out for an updated email address.

A Complaint status emerges when a contact marks one of your emails as spam, a red flag you should take seriously as it can affect your deliverability rates. To maintain a robust email reputation, it’s best to remove these contacts from your list.

Deleted contacts have been removed from your list entirely. You might choose to delete a contact if they’ve requested it or if you’re cleaning up your list. Remember though, once contacts are deleted, you won’t be able to engage with them via campaigns. However, their historical data will remain in your reports for reference.

As I navigate through my contact list, I make it a point to check the status of each contact. This allows me to tailor my approach and ensure I’m not sending emails to contacts who will not engage. With this knowledge, you’re better positioned to decide when it’s time to make a contact inactive, which helps in reducing unnecessary email sends and focusing on contacts who are most likely to convert.

Step 4: Searching for the contact you want to make inactive

Before taking any action, it’s essential to identify the correct contact. ActiveCampaign’s robust search function makes this task simple. I’ll guide you through using this feature to search for your contact seamlessly.

Type in the Contact’s Details in the search bar located at the top of the Contacts page. You can search by name, email address, or phone number. ActiveCampaign’s search engine is sensitive to the information you provide, so make sure to enter the contact details accurately to pull up the right record.

If your contact list is vast, you might prefer to use the Advanced Search function, which provides a more granular approach to filtering your contacts. Click on ‘Advanced Search’ near the search bar and you’ll be presented with a variety of parameters to help you narrow down your search such as:

  • Tags
  • Date Subscribed
  • Contact Score
  • Custom Fields

Select the criteria that match the specifications of the contact you’re trying to make inactive. Remember, the more detailed the search parameters, the quicker you’ll find your target contact.

Once you’ve inputted the relevant information, hit the ‘Search’ button. ActiveCampaign will display all contacts that fit your criteria. Review the list and locate the specific contact you want to update. It’s crucial to double-check the contact information to ensure you are about to edit the correct one.

After locating the contact, click on their name to open their individual contact record. Here, you’ll have access to all their details and interaction history. This view allows you to confirm that you’ve selected the correct contact before proceeding to make them inactive. By monitoring your contacts’ activities and engagement levels on this page, you can make data-driven decisions on whether they should remain active or be moved to an inactive status. It’s all about maintaining an organized and responsive contact list that enhances your email marketing efforts and keeps your campaigns targeted.

Step 5: Making the contact inactive

After confirming the details and deciding that a contact’s status should be changed to inactive, the next action is to modify their profile. ActiveCampaign makes this process straightforward. I’ll guide you through each step.

First, within the contact’s record, I look for the ‘Edit’ button, typically found next to their name or at the upper right corner of the page. Clicking ‘Edit’ will open the contact’s details where I can change their status. To mark a contact as inactive, I navigate to the ‘Contact Status’ section within their profile.

Here, a dropdown menu presents several statuses, including ‘Active’, ‘Unsubscribed’, ‘Bounced’, and others. To inactivate a contact, I select ‘Unsubscribed’. ActiveCampaign automatically interprets ‘Unsubscribed’ as inactive, which means they will no longer receive emails. It’s crucial to understand that marking contacts as ‘Bounced’ or ‘Complaint’ should only be used when those actions have naturally occurred, not as a means to inactivate contacts.

Once I’ve selected the appropriate status, I make sure to save the changes. There’s typically a ‘Save’ button at the bottom of the page. Once saved, the contact’s status updates throughout the system, ensuring they’re not included in future email marketing campaigns.

This action not only keeps my contact list tidy but also improves my overall email deliverability rates. Keeping a clean list indicates to email service providers that I’m sending content to an engaged audience, which can positively impact my send reputation.

It’s good practice to make a note in the contact’s record about why they were made inactive. I’ll add a brief note in the ‘Notes’ field explaining the reason for this change. This way, if someone reviews the contact in the future, they’ll understand the context behind the contact’s inactive status.

By following these steps, I maintain a high-quality email list, save resources, and optimize my email marketing strategy. Plus, I respect my contacts’ preferences and ensure compliance with email marketing regulations.

Step 6: Verifying the contact’s inactive status

Ensuring that a contact’s status has been properly updated to inactive is a critical step in maintaining list hygiene in ActiveCampaign. Once I’ve changed a contact’s status, I always verify that the update has taken effect to avoid any future mishaps with email campaigns.

To verify, I head back to the Contacts section right after saving the changes. It’s here where I can see all my contacts and their current statuses. I use the search function again to pull up the contact I’ve updated. Their name should appear with their new Inactive status, signifying that the process has been successful.

Another method I employ is to go directly to the contact’s profile. In their individual profile, I check the Contact Status field to make sure it reflects ‘Unsubscribed’ or the status I intended to set. Double-checking this status is my way of confirming that my email marketing campaigns remain effective and targeted.

It’s not just about peace of mind; it’s about ensuring compliance with email marketing standards. Regularly verifying the status of my contacts helps me stay on top of my email marketing game. It’s a simple yet powerful step that keeps the quality of my contact list high and my campaigns running smoothly.

If I notice a discrepancy in the status, I take immediate steps to rectify it. I retrace my steps to understand where the process may have faltered and rectify the issue. Checking and rechecking might seem tedious, but it’s an integral part of managing a contact list that consistently yields high engagement rates.

Daily or weekly checks on the inactive statuses of contacts are part of my routine. It allows me to clean my database effectively and keep tabs on my audience’s engagement level. This sort of vigilance pays off in the long run, as it helps in building a robust and responsive email list.

Step 7: Managing inactive contacts in bulk

After verifying individual contacts’ inactive status, the next logical step is managing inactive contacts in bulk. Bulk management is a powerful tool within ActiveCampaign that saves time and makes it easier to handle large lists.

When dealing with numerous contacts, managing them one by one is not feasible. That’s why I head to the ‘Contacts’ section and use the bulk editing features. This way, I can update the statuses of multiple contacts simultaneously. Here’s how to streamline the process:

  • First, I select the contacts I want to manage. This can be done by checking the boxes next to each contact in the list or selecting all with a single checkbox.
  • With my contacts highlighted, I click the ‘Edit’ button – this opens up the bulk edit menu.
  • Here, I’m able to change the contact status to ‘Unsubscribed’ in one fell swoop by choosing it from the dropdown menu.

It’s that simple. But with great power comes great responsibility. Before I apply any changes, I ensure that these contacts should indeed be inactive. Mistakes can lead to lost opportunities and, in worse cases, compliance issues.

In some scenarios, I might need to apply more nuanced changes or group contacts based on various criteria. This is where the advanced search and segmentation tools in ActiveCampaign become handy. Segmentation allows for precise targeting, ensuring that I’m only marking the contacts as inactive who truly have no interaction with my campaigns.

Finally, once I’m satisfied that my selection is correct, I proceed to update the contacts’ statuses. I’m always careful to save the changes, verifying once more that the contact list reflects these updates.

Remember, ActiveCampaign’s APIs and Zapier integrations can offer an automated approach to managing contacts in bulk, but this might require additional technical know-how. I often find that for most marketers, the built-in bulk management tools are more than sufficient for maintaining a clean and effective contact list.


Frequently Asked Questions

What is ActiveCampaign used for in email marketing?

ActiveCampaign is used in email marketing to store, manage, and organize contacts, as well as to run email campaigns and maintain a clean email list by handling inactive contacts effectively.

How do I manage inactive contacts in ActiveCampaign?

To manage inactive contacts in ActiveCampaign, navigate to the Contacts section, use search and filter tools to locate the contact, change their status to ‘Unsubscribed’ to mark them as inactive, and verify the updated status.

Why is it important to manage inactive contacts in ActiveCampaign?

Managing inactive contacts is important to keep your email list clean and responsive, ensure compliance with marketing standards, and avoid sending emails to unengaged recipients, which improves campaign effectiveness.

Can I manage multiple contacts at once in ActiveCampaign?

Yes, ActiveCampaign offers bulk editing features that allow you to update the statuses of multiple contacts at the same time. These features ensure efficient management of large contact lists.

What should I do if I’m unsure about making a contact inactive?

Before making a contact inactive, review their individual contact record to confirm their details and interaction history. Document the reason for their inactivity in the contact’s record for future reference.

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