Solving the ‘Checking’ Status Mystery in ActiveCampaign: A Comprehensive Guide

Share This Post

Ever wondered why ActiveCampaign keeps saying ‘checking’? You’re not alone. This is a common issue many users encounter, and it can be a bit frustrating.

ActiveCampaign is a robust platform, offering email marketing, marketing automation, and CRM tools. But like any software, it’s not immune to glitches and quirks. One of these is the persistent ‘checking’ status.

Let’s delve into why this happens and how you can troubleshoot it. We’ll look at possible causes and solutions, helping you get back to smooth sailing with your ActiveCampaign tasks. Stay tuned, as this guide will provide some valuable insights.

What is ActiveCampaign?

When you dive into the world of digital marketing, you’ll encounter a variety of platforms and tools, one of which stands prominently – ActiveCampaign. It’s not just another marketing tool. Rather, it’s a comprehensive, user-friendly platform that integrates email marketing, marketing automation, sales automation, and Customer Relationship Management (CRM) tools in a unique blend.

ActiveCampaign empowers businesses of all sizes to connect and engage with their customers in a personalized way. With its nurturing and engagement tools, you can ensure that your customers never feel overlooked or undervalued. Its prime deliverable is a robust marketing automation platform that lets you manage your email campaigns with precision and efficacy.

Moreover, it’s essential to note that ActiveCampaign is not just a send-and-forget type of platform. You have the ability to customize and segment your customer journey, rigging it with automated actions based on customer behaviors. This allows you to maximize customer engagement and retention, ensuring that your brand stands out.

In addition to its automation abilities, ActiveCampaign provides a CRM platform that is compact and easy-to-use. This means you can oversee deals, manage contacts, and track your team’s performance directly from the platform’s dashboard. With the alignment of sales and marketing efforts, you have a higher chance of achieving your business goals and objectives.

But like most digital platforms, ActiveCampaign can exhibit some quirks. Even with its smooth and intuitive interface, sometimes it may display a ‘checking’ status, creating a bit of confusion. But there’s no need to worry – there are reasons for this as well as solutions, which we’ll delve into in the next section. Remember, understanding the platform in depth can help facilitate quick troubleshooting and make your journey with ActiveCampaign a pleasant one.

Understanding the ‘Checking’ Status

Getting familiar with ActiveCampaign and its functionalities can greatly enhance your experience with the platform. It’s key to recognize that ‘checking’ status might seem perplexing at first but don’t worry, there’s no need to panic. You’re not alone – every ActiveCampaign user has encountered this before. Here, we will dive into why this occurs and what it actually signifies.

Let’s get some background. ActiveCampaign’s status messages, including the ‘checking’ tag, are automated responses the system gives based on the operations it’s performing. But what does ‘checking’ specifically mean? It typically indicates that ActiveCampaign is in the process of verifying or reviewing something in your email campaign. This could be for various reasons such as validating email addresses or ensuring your content adheres to stipulated guidelines.

While generally, the system will swiftly move past this ‘checking’ stage, sometimes it may seem to be stuck and that’s when you might need to intervene. If you’ve been noticing the ‘checking’ status persisting for longer than expected, there’s no need to fret. It’s crucial to remember that it doesn’t necessarily indicate a glitch.

Knowing why the ‘checking’ status appears empowers you to take appropriate action. Being patient and allowing ActiveCampaign to finish its processes is usually your best course – but there are measures to take if it seems stuck. We will explore those in the coming sections. While it might seem like a hindrance, getting familiar with the ‘checking’ status is an essential part of mastering ActiveCampaign management. As you continue to engage with the platform more frequently, it will become second nature.

Possible Causes of the ‘Checking’ Status

After exploring what the ‘checking’ status signifies in ActiveCampaign, let’s peek into its potential causes. Knowing these triggers gives you the confidence to patiently wait when necessary or promptly take action if needed.

One common cause is newly integrated elements within your campaign. Perhaps you’ve added new email templates, contact lists, or automation workflows to your strategy. Any change within your email marketing setup can trigger the ‘checking’ process. The system is simply conducting its due diligence, ensuring all elements comply with their standards and function as they should.

Another explanation is email content verification. The platform meticulously reviews the content of your emails for any problematic issues. It might be examining for unapproved links, potential spam triggers, or phrases that could land your email in the spam folder, instead of your customer’s inbox. ActiveCampaign’s commitment to maintaining a high standard for email content is one of its main strengths.

Moreover, large contact lists can incite this status. If you’ve recently imported a sizable amount of contacts, the software will need time to sift through the list, checking each entry for any issues such as bounce rates and spam traps. It’s crucial not to mistake this for a glitch – it’s just ActiveCampaign doing its job efficiently.

If you’re still noticing a prolonged ‘checking’ status, it might be worth delving into whether your account settings are causing the holdup. Often, areas like user permissions and sending options need to be optimized, and could potentially prolong the ‘checking’ process.

Bear in mind that these are just potential causes. Without being privy to the inner workings of the system, it’s hard to pinpoint the exact cause each time. The key takeaway: patience is often rewarded with improved email deliverability, and your marketing efforts becoming more effective.

Solutions to Resolve the ‘Checking’ Status

If you’re facing the ‘checking’ status consistently, don’t panic. There’s a myriad of solutions to resolve this. Hers’s how you can smoothen your journey with ActiveCampaign:

  1. Patience Is a Virtue
  2. Review the Content
  3. Check Your Account Settings
  4. Reach Out to Support

Remember, as an avid user of ActiveCampaign, understanding the platform thoroughly assists in experiencing seamless operations. By the way, these solutions aren’t rated or ordered in any specific way. They’re useful for different scenarios; you just need to pinpoint which one applies to your situation.

The journey doesn’t end here; there’s a lot more to learn and explore about ActiveCampaign. Let’s continue.

Tips to Prevent the ‘Checking’ Status

As we have discussed, the ‘Checking’ status in ActiveCampaign isn’t necessarily something to fear. It’s an integral part of the process that often serves as a signal that the system is working to its full potential. However, to ensure smoother operations and minimize disruption, there are a few preventative measures you can take.

Keeping Content Clean and Compliant

One of the most common triggers for the ‘checking’ status is the presence of non-compliant or suspicious content in your emails. To reduce the likelihood of this happening, it’s vital to stay within the guidelines for email marketing content. A clean and compliant content approach isn’t just good for your ActiveCampaign checking status – it’s also an essential part of building trust and maintaining your reputation with subscribers.

Workflow Efficiency

Another contributing factor to the ‘checking’ status can be an overloaded workflow. When you’re dealing with large lists or complex campaign arrangements, it can strain the system and trigger a check. By refining your workflow and distributing tasks more evenly, you might help mitigate the occurrence of a ‘checking’ status. The efficient segmentation of contact lists, limiting the frequency of check-ins and the strategic scheduling of campaigns can all contribute to more streamlined operations.

Periodic Review of Account Settings

Don’t overlook your account settings as a potential issue. Incorrect configuration or the use of outdated strategies can contribute to hiccups in the system. It’s good practice to review your account settings periodically, re-assessing your marketing strategies and fine-tuning your configuration.

Interaction with Customer Support

Lastly, when in doubt, don’t hesitate to reach out to ActiveCampaign’s customer support. The team is there to assist you in navigating through any potential issues or doubts. They’re an excellent resource for insight and assistance when it comes to understanding and, more crucially, avoiding the ‘checking’ status.

Fully understanding the ‘checking’ status, its causes, and how to navigate around it will undoubtedly clarify your pathway in mastering ActiveCampaign management. But remember, a little patience goes a long way. After all, the processes behind the ‘checking’ status are there to ensure your campaigns are successful.


So, you’ve learned why ActiveCampaign may keep saying ‘checking’ and how you can troubleshoot this issue. It’s crucial to remember that this status is part of the platform’s process to ensure your marketing efforts are effective and compliant. Patience is key, but don’t hesitate to take action if it seems stuck. Keep your content clean, review your account settings regularly, and don’t shy away from reaching out to customer support. Mastering these steps not only resolves the ‘checking’ status but also enhances your overall ActiveCampaign management. Your journey with ActiveCampaign doesn’t have to be a daunting one – with the right knowledge and tools, you’re set for success.

Frequently Asked Questions

What is ActiveCampaign?

ActiveCampaign is an all-in-one platform integrating email marketing, marketing automation, sales automation, and CRM tools. Its key advantage is its ability to personalize customer engagement to enhance retention.

Why is my ActiveCampaign showing a ‘checking’ status?

There can be several reasons for the ‘checking’ status, common ones include newly integrated elements, email content verification, large contact lists, and account settings. It’s an integral part of the system’s operation and usually resolves once processing is complete.

What should I do if the ‘checking’ status persists?

If the ‘checking’ status doesn’t resolve naturally, you can troubleshoot by reviewing your content, checking account settings, or contacting customer support.

How can I prevent my ActiveCampaign from displaying the ‘checking’ status?

Improving workflow efficiency, keeping content compliant, regularly reviewing account settings and proactive interaction with customer support can help in preventing the ‘checking’ status.

Why is understanding the ‘checking’ status important?

Understanding the ‘checking’ status in ActiveCampaign guides you in efficient management of your account, reducing the likelihood of encountering issues. This ensures uninterrupted and effective marketing operations.

More To Explore

Unlocking Email Marketing: A Comprehensive Guide on Using ActiveCampaign Code

Learn to harness the power of ActiveCampaign’s code to personalize and automate your email marketing campaigns. This informative guide demystifies coding, offering ways to increase open rates, leverage workflow automation, and monitor campaign results. Perfect for both the tech-savvy and non-technical user, mastering ActiveCampaign can lead to tailored, efficient email marketing strategies.

Read More ⟶

About Me

Increase revenue by automating the customer experience!
The Best Email Marketing Tools Reviewed— Here’s a thorough and unbiased examination of the best email marketing software.

Recent Posts

Ready to
Start Your Journey?

These guides are updated weekly and monthly depending on the updates and releases of new soft wares.

Our goal is to be your one-stop-shop for your email marketing needs by proving tips and tricks as well as objective reviews for writing tools. We want to bring you the latest news and happenings in the world of automated email marketing software.

Hopefully, you find our write-ups as tools that can save you hundreds or even thousands of hours of research and trial and error.