Step-by-Step Guide: Canceling Your ActiveCampaign Monthly Subscription

Share This Post

Ever found yourself in a situation where you no longer need your ActiveCampaign monthly subscription? We’ve all been there. It’s a common scenario where you’ve explored all the features, utilized the services, but now it’s time to move on.

Don’t worry, cancelling your ActiveCampaign subscription isn’t as daunting as it seems. With a few simple steps, you’ll be able to discontinue your services in no time. This guide will walk you through the process, ensuring you’re not left in the lurch.

Remember, it’s your right to cancel at any time. So, let’s dive in and learn how to cancel your ActiveCampaign monthly subscription without any hassle.

Reasons to Cancel Your ActiveCampaign Monthly Subscription

In the dynamic and competitive world of digital marketing, it’s crucial to constantly reassess whether the tools you’re using are still adding value. There could be multiple reasons why you might consider canceling your ActiveCampaign monthly subscription. Let’s walk through a few of them.

Shifting Business Requirements

As your business evolves, so does your needs. Perhaps you’ve streamlined your operation, necessitating less robust automation. Maybe your business has grown faster than anticipated, and ActiveCampaign can’t scale with you. If your subscription no longer aligns with your business needs, it’s time to consider other options.

Budgetary Considerations

ActiveCampaign’s pricing varies with the number of contacts and the plan tier selected. Suppose commitments have reduced, or you’re exploring lean operation options. In either case, canceling your subscription can significantly trim your expense sheet.

Exploring Alternative Platforms

Perhaps you’re scouting around for alternative platforms to meet your marketing requirements. Maybe you’ve found a platform that offers more bang for the buck. Comparing ActiveCampaign with other platforms might reveal that it’s time to make a switch.

Customer Support Experiences

While ActiveCampaign does offer 24/7 customer support, not everyone has a positive experience trying to solve issues and troubleshoot problems. Dissatisfaction with customer service could push you to look elsewhere.

Unused Features

You might be paying for features that you’re not even using! It’s always good to reassess if you’re fully utilizing the subscription or if many unused features are simply raising the cost.

Finally, you might just be someone who believes in shaking things up and exploring new options. You’re not alone! Remember: Change is oftentimes the only constant. Remember, it’s within your rights to cancel or change your subscription at any time, and this guide is here to assist you should you choose to exercise this right. Without dwelling on the drawbacks, let’s move straight to clarifying how to make the transition easier.

Understanding the Cancellation Policy

Before you plunge head-first into cancelling your ActiveCampaign monthly subscription, let’s unravel the cancellation policy. This will ensure you’re aware of what you’re stepping into and avoid any unexpected surprises that might make the switching process more difficult.

ActiveCampaign offers a flexible cancellation policy. It’s designed to support you, the customer, in making a change when required. There are no lock-in contracts or termination fees if you decide to hit the cancel button. This means you’re free to walk away from ActiveCampaign at any time, enjoying total freedom and flexibility.

However, remember refunds aren’t a part of their policy. If you cancel halfway through the month, there won’t be a refund for the unused portion of the subscription. While it’s definitely a pain-point, you can soften the blow by ensuring you cancel close to the billing cycle’s end.

You also need to make note of one particular aspect of the cancellation process. When you cancel, your account will still remain active until the end of your billing period. So, maximize the use of remaining days in your subscription. It’s a great opportunity to extract value from your investment, wrap up pending tasks, or transition to a new platform smoothly.

ActiveCampaign values data privacy and security. So, upon cancellation, they adhere to a rigorous privacy policy to protect your data effectively. However, it’s advised you backup all your essential data before initiating the cancellation process.

Pro-tip: Keep an eye on your inbox for any cancellation confirmations or follow-ups from the ActiveCampaign team. They might reach out to understand your reasons for leaving, offer assistance or potentially even provide offers to encourage you to stay.

Steps to Cancel Your ActiveCampaign Monthly Subscription

To begin the process of cancellation, you’ll need to log in to your ActiveCampaign account. Hover over the user profile icon in the top right corner and select the option that reads “Settings”. Inside the settings, search for the “Billing” section. Now, focus on finding the “Cancel Subscription” link.

Clicking the “Cancel Subscription” link is your first action towards cancellation. Yet, that’s not all, there are still more steps to follow.

In the cancellation screen, you’ll encounter an assortment of questions. Rest assured, these questions help ActiveCampaign improve their services. So, if you have some spare moments, please take the time to answer. Your feedback is vital and can make a difference.

Here’s a quick recap of the cancellation steps:

  • Log into your ActiveCampaign account
  • Go to Settings
  • Find and click on the Billing section
  • Search for “Cancel Subscription”

But before you hit that final “Cancel Subscription” button, there’s something you need to remember.

No refunds are given for the unused portion of your subscription, as confirmed in our previous discussion. This means you’ll be able to use ActiveCampaign’s valuable services until the end of your billing period.

Your data is important. So, before your account becomes inactive, back up everything that you might need in the future. Remember, once cancelled, retrieving your data might get complex.

Wait for the cancellation confirmation in your inbox. It’s evidence that ActiveCampaign has received and processed your cancellation request. Keep an eye on your email, don’t let it slip into the spam folder!

Your cancellation is now in process. Just ride out your remaining days of the subscription until they naturally run out. You’ve completed your part perfectly.

Contacting Customer Support

Should you hit a snag while trying to cancel your ActiveCampaign subscription, there’s no need to fret. ActiveCampaign’s customer support is a resource ready to lend a helping hand. They’re reachable via email, live chat, or phone. Their friendly, knowledgeable staff can walk you through the cancellation process or address any questions or concerns you may have.

To contact customer support, log into your account and head over to the ‘Help’ section at the top right of your dashboard. Once you’re there, click on ‘Contact Us’. You’ll have the option to either send them an email, initiate a live chat, or even schedule a phone call. Keep in mind, their availability may vary based on your subscription level and your location.

Remember that it’s important to be clear about your intent to cancel your subscription when you reach out. This way your request can be processed quickly and efficiently. Clearly stating your objective and providing any relevant details can help reduce the need for follow-up conversations and speed up your cancellation process.

Should you opt for an email, make sure you provide as many details as possible for swift action. This includes your account number, the email address associated with the account, and a brief reason for cancellation. If you choose to use the live chat, stay engaged in the chat until you’ve received confirmation that your request has been processed.

Take note, ActiveCampaign does not offer any refunds for unused portions of subscriptions. Therefore, aim to cancel your subscription well before your next billing date to avoid unnecessary charges. It’s also advisable to back up any important data before proceeding with cancellation, as data could be lost once the subscription is terminated.

Your cancellation isn’t final until you receive a cancellation confirmation in your inbox. Therefore, don’t delete your account or the email address associated with it until you’ve gotten this confirmation.

Alternatives to ActiveCampaign

While you’re considering canceling your ActiveCampaign monthly subscription, it’s worth taking a look at some worthwhile alternatives. There’s no one-size-fits-all solution to email marketing, so it’s important to find a platform that tailors to your specific needs. Here are a few that stand out in the market today:

Mailchimp: Mailchimp stands as a robust competitor to ActiveCampaign. It’s renowned for its easy-to-use interface and excellent customer service. The platform provides features such as A/B testing, built-in CRM, and advanced analytics that can enhance your email marketing strategy. Moreover, they have a “Freemium” plan that allows beginner marketers to make use of their basic functionalities for free.

SendinBlue: SendinBlue is another tool you might want to consider. Not only does it offer features for email marketing, but it also caters to those seeking SMS marketing functions. It comes with a comprehensive free plan and also allows for unlimited contact storage, which is a significant plus for growing businesses.

GetResponse: GetResponse is a viable candidate if you’re after extensive automation capabilities. Compelling features, like landing page design tools and webinar hosting, set this platform apart. What’s unique about GetResponse is its “AutoFunnel” feature that lets you create sales, webinar, or lead generation funnels right within your email campaigns.

Constant Contact: Constant Contact is an excellent option if you’re looking for simplicity and ease of use, especially for small businesses. It provides rich, industry-specific templates and excellent email delivery rates. Constant Contact also scores well for its event management tools – a fantastic feature if events form a significant part of your marketing strategy.

Don’t rush your decision. Feel free to take advantage of free trials, explore their features, and determine which platform fits your business goals the best. The right email marketing tool can significantly shape the future of your company, so this is one decision you’ll want to make carefully. Remember that transition can take a bit of time, so plan accordingly to ensure a smooth shift for your marketing operations.


You’ve now got a handle on how to cancel your ActiveCampaign monthly subscription. Remember, don’t rush it. Take your time to backup your data and wait for your cancellation confirmation. If you hit any snags, don’t hesitate to reach out to ActiveCampaign’s customer support. They’re there to help. And don’t forget, you don’t have to delete your account or email until you’re assured of the cancellation. Keep an eye on your next billing date to avoid extra charges. If you’re thinking of switching, consider alternatives like Mailchimp, SendinBlue, GetResponse, and Constant Contact. Make the most of their free trials to find the perfect fit for your business. You’re now ready to take control of your email marketing subscriptions with confidence.

How do I cancel my ActiveCampaign subscription?

Simply log into your account, navigate to the settings, and look for the “Cancel Subscription” link. Follow the prompts to complete cancellation. You should also wait to receive a cancellation confirmation in your inbox.

Do I get a refund for the unused portion of my subscription?

Unfortunately, ActiveCampaign doesn’t provide any refunds for the unused portion of your subscription after cancellation.

How can I get help if I encounter issues during the cancellation process?

If you face any problems during the cancellation process, you can reach out to ActiveCampaign’s customer support through email, live chat, or phone for assistance.

Should I delete my account or email address after cancellation?

No, do not delete your account or associated email address until you receive a cancellation confirmation.

What are some alternatives to ActiveCampaign?

There are several alternatives to ActiveCampaign, including Mailchimp, SendinBlue, GetResponse, and Constant Contact. These platforms vary in features and benefits, so it’s recommended to take advantage of their free trials to determine which one suits your needs best.

Should I cancel my subscription before the next billing date?

Absolutely! It is advisable to cancel your subscription well before the next billing date to avoid unnecessary charges.

More To Explore

Unlocking Email Marketing: A Comprehensive Guide on Using ActiveCampaign Code

Learn to harness the power of ActiveCampaign’s code to personalize and automate your email marketing campaigns. This informative guide demystifies coding, offering ways to increase open rates, leverage workflow automation, and monitor campaign results. Perfect for both the tech-savvy and non-technical user, mastering ActiveCampaign can lead to tailored, efficient email marketing strategies.

Read More ⟶

About Me

Increase revenue by automating the customer experience!
The Best Email Marketing Tools Reviewed— Here’s a thorough and unbiased examination of the best email marketing software.

Recent Posts

Ready to
Start Your Journey?

These guides are updated weekly and monthly depending on the updates and releases of new soft wares.

Our goal is to be your one-stop-shop for your email marketing needs by proving tips and tricks as well as objective reviews for writing tools. We want to bring you the latest news and happenings in the world of automated email marketing software.

Hopefully, you find our write-ups as tools that can save you hundreds or even thousands of hours of research and trial and error.