Step-by-Step Guide: Cancelling ActiveCampaign Auto-Renewal

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Ever felt like you’re stuck in a subscription loop? You’re not alone. ActiveCampaign, a popular email marketing tool, has an auto-renewal feature that can be a bit tricky to navigate. But don’t worry, we’ve got your back.

In this guide, we’ll walk you through the steps to cancel your ActiveCampaign auto-renewal. We’ll make sure you understand the process, so you can confidently take control of your subscriptions. Let’s dive in and learn how to stop that recurring charge from hitting your account.

Remember, it’s your money and your choice. Whether you’re moving to a new platform or simply cutting costs, we’re here to help you make that transition as smooth as possible. Stay tuned to learn the ins and outs of cancelling ActiveCampaign auto-renewal.

Understanding ActiveCampaign Auto-renewal

Take a moment and recall when you first signed up for ActiveCampaign. There is a feature nestled within the sign-up process that sets your subscription to auto-renewal. This functionality is quite common with many online platforms these days. Its primary purpose: making life a tad easier for you by automatically renewing your subscription when due. So you don’t need to manually do this every time.

The convenience is undeniable. Yet, circumstances change and so do your needs. Perhaps you’re considering a different platform or you’re strategising ways to cut costs. Either way, it becomes crucial to understand how ActiveCampaign’s auto-renewal feature works before taking the next step, which is to cancel it.

ActiveCampaign’s auto-renewal feature kicks in when your current subscription is about to expire. As the end-date approaches, you’ll find that the payment automatically goes through, using the payment method you’ve registered in your account. Voila! Your services continue uninterrupted. There are no emails to confirm, no buttons to click.

Here’s the important part. The auto-renewal cycle goes in line with the plan you’ve chosen:

  • Monthly subscriptions renew every month.
  • Yearly subscriptions renew every year.

Here are the renewal timelines broken down:

Subscription TypeTiming
MonthlyEvery month
YearlyEvery year

Deciding if auto-renewal is the right choice for you is all about weighing the convenience against your current needs and future plans. Irrespective of the subscription type you have, remember that it’s your choice and it’s your money. We’re here to empower you by understanding the ins and outs of how things work!

Step 1: Logging into your ActiveCampaign Account

Understanding the Auto-renewal feature of ActiveCampaign, you’re now at the stage of wanting to cancel it. You’ve weighed your needs and the convenience of uninterrupted service. And, having considered all factors, you’re ready to proceed. The first, and perhaps most obvious, step is logging into your ActiveCampaign account.

Let’s make this as easy as possible. You don’t need to be a tech guru to navigate this process. It’s all about following a few simple steps. Remember, knowledge is power, and you’re about to be empowered.

Visit the ActiveCampaign website, move your cursor towards the top-right corner. You’ll see the Login button, go ahead and click it. This redirects you to the login page. Once there, input your registered email address and password into the relevant fields. You’re on your way now. Click on the blue Login button to take you into your account.

In case you’ve had a moment of forgetfulness, it happens to us all. If you can’t remember your password, you’ll see a ‘forgot password’ link beneath the Login button. Don’t be afraid to use it. Security is a major part of ActiveCampaign’s promise to you. They’ll send recovery instructions to your registered email. A few more clicks, and you’re back in the game.

It’s also possible to use “Google Sign-In” if you linked your account with a Google Account. Just spot the ‘Continue with Google’ button near the login fields and click it. By doing so, you’ll jump straight into your ActiveCampaign account bypassing the usual email and password entry.

The path is clear. You’re now inside your ActiveCampaign account. The journey continues as you navigate towards cancellation of auto-renewal. You’re one step closer to achieving your goal. Buckle up and read on. Let’s dive into where to find that auto-renewal function in your account.

Step 2: Navigating to the Billing Section

Once you’re logged in, you’re ready to head straight to the heart of the matter, the billing section. But don’t worry, it’s easier than you might think. Now’s the time to locate and click on the Settings option in your account. This option is usually found on the bottom left side of your dashboard screen. Remember, it’s all about exploring and getting familiar with your ActiveCampaign dashboard.

After you’ve clicked on Settings, a new menu should drop down. This menu contains various sub-options. One of these options will ceremoniously announce itself as Billing. As you can tell from its name, this is the key area for your financial transactions with ActiveCampaign. Click on it to proceed. This should open up a page displaying a detailed overview of your billing information.

One of the features displayed on this page is your subscription details. At this point, it’s essential to review your current plan. Why so? Understanding your current plan can guide your decision to cancel auto-renewal. Some plans may come with restrictions or penalties when it comes to cancellation. So get acquainted with your respective plan’s terms and conditions.

Your Billing page also gives you an in-depth insight into your payment history. From past invoices to successful transactions every bit is recorded here for your convenience. This historical data provides a clear overview of your usage and financial commitment to ActiveCampaign. It could be a deciding factor when considering whether to cancel the auto-renewal.

With an understanding of your payment history and current plan, you’re better equipped to make an informed decision. This knowledge empowers you to make a wise choice about whether or not to proceed with the cancellation of auto-renewal. It’s a big step but remember you’re not alone. After all, it’s your decision to be made about your account.

What comes next? You’re now ready to follow through with the cancellation process. But that’s another phase of your journey to be chronicled separately, in the following section of our comprehensive guide. Remember, if you hit any stumbling blocks along the way, ActiveCampaign’s ever willing help and support is there to guide you.

Step 3: Cancelling Auto-renewal

Proceed with caution. It’s essential to note that once the auto-renewal is cancelled, your ActiveCampaign service will not renew at the end of the cycle. So, it’s crucial to find out when your current subscription ends to mitigate any disruptions to your marketing operations.

Starting the cancellation process is pretty straightforward. On the Billing page, you’ll find the Auto-renewal section near the bottom. In this section, you’ll see the status of auto-renewal for your account. Should Auto-renewal be set to ON, you’re on a recurring plan.

To cancel auto-renewal, click the Change button next to the status. A new window will appear prompting you to confirm your decision. Take this moment to review the implications of canceling the auto-renewal. They will affect your account depending on your current subscription and usage. If you’re confident about the move, click Turn off auto-renew.

It’s worth noting that you won’t be able to reactivate auto-renewal once it’s turned off. You’ll need to purchase a new plan manually once the current subscription ends.

By opting for manual renewal, you gain more control over your subscription. You can choose when to renew, what plan suits your needs, or whether to continue with ActiveCampaign at all.

Step 4: Confirming the Cancellation

Once you’ve navigated through the billing portal and clicked the “Change” button, you are not done just yet. The cancellation of auto-renewal in ActiveCampaign is not immediate and requires confirmation. Your purposeful decision to opt for manual renewal and take charge of your subscription necessitates one more step: confirming your cancellation.

You might wonder why there’s an additional step. Basically, it’s there to prevent any accidental changes to your service. ActiveCampaign’s aim is to ensure that every customer’s decision is intentional. Think of it as a built-in safeguard to avert any mishaps.

Checking Your Email

After placing your cancellation request, a confirmation email will be sent to the registered email address under your ActiveCampaign subscription. Be sure to check your inbox, as well as any spam or junk folders, for this important communication.

Inside this email, there’ll be a unique link leading you back to ActiveCampaign’s platform – specifically, your billing portal. It’s crucial you click this link to finalize your cancellation. Ignoring this email may result in your auto-renewal staying active, and you don’t want that.

Confirming Your Decision

Upon clicking the link, you will be redirected to a page containing your cancellation status. Here, you will view a clear indication of your pending cancellation request. If everything looks accurate, you can settle the deal by clicking the “Confirm Cancellation” button.

It’s good to note that only upon clicking this button does your auto-renewal get officially terminated. Your subscription will persist until the end of your current billing cycle, but beyond that point, renewal becomes a manual process. This means you’d need to actively purchase a new plan whenever your present one ends.

Still, remember: no rush, no pressure. You are no longer bound by auto-renewal. It’s about gaining control back over your subscription and dictating the pace at which you want to renew.

Switching to a Different Email Marketing Tool

In the middle of your cancellation process, you might consider switching to a different email marketing tool. That’s a significant step and it’s critical to be well-informed before you make that leap. If you’re thinking about transitioning, take the time to explore other platforms and gauge what they have to offer.

Before deciding on a new tool, make sure you fully understand the features that are vital for your business. These could vary from campaign automation, contact segmentation, email design, to reporting capabilities. Some tools might emphasize advanced analytics, others could focus on ease of use, but it’s all about finding the perfect fit for your business.

A number of noteworthy email marketing platforms on the market are primed to help take your campaigns to the next level. Mailchimp, SendInBlue, AWeber, and Constant Contact are just a few alternatives you could consider.

ToolNoteworthy Features
MailchimpAdvanced analytics, user-friendly interface
SendInBluePowerful automation, free tier option
AWeberExtensive template library, top-notch support
Constant ContactEvent marketing module, strong social media integration

Remember, each platform will have its own set of benefits and downsides. So, take the time to familiarize yourself with these. A careful examination of their pricing plans and feature sets will enable you to make an informed decision.

Once you’ve done your homework and made a choice, the next step is to navigate the migration process. The extent of this will depend on your current setup and how much data you have in ActiveCampaign. Thankfully, many platforms offer guided onboarding, making the transition smoother.

But don’t rush! Take your time with this big decision. After all, selecting the right email marketing tool can significantly influence your online marketing success and ultimately the growth of your business.


You’ve now got the knowledge to cancel your ActiveCampaign auto-renewal confidently. Remember, it’s crucial to understand your current plan and payment history first. Once you’ve turned off auto-renewal, you’ll need to manually purchase a new plan as reactivation isn’t an option. You’ll receive a confirmation email with a unique link to finalize the cancellation. Be aware that auto-renewal continues until the end of the current billing cycle. After that, it’s all manual.

Taking control of your subscription gives you flexibility. If you’re considering a switch, platforms like Mailchimp, SendInBlue, AWeber, and Constant Contact are noteworthy alternatives. Make sure to research their features and pricing before deciding. Migration to a new platform depends on your current setup and data amount in ActiveCampaign. Many platforms offer guided onboarding for a smooth transition. Choosing the right email marketing tool can significantly impact your online marketing success and business growth. So, take your time and make an informed decision.

How can I cancel my auto-renewal feature in ActiveCampaign?

To cancel auto-renewal in ActiveCampaign, navigate to the billing section, find the auto-renewal status, and click the “Change” button. After requesting cancellation, you’ll receive a confirmation email with a link which must be clicked to finalize the cancellation.

Can I reactivate auto-renewal once it’s canceled?

No, once auto-renewal is canceled, it cannot be reactivated. A new plan must be purchased manually for continued use of ActiveCampaign.

Will auto-renewal continue after I request cancellation?

Auto-renewal will continue until the end of the current billing cycle. After that, manual renewal is required.

What should I consider when switching to a different email marketing tool?

Before switching tools, research and understand the features and pricing plans of the alternatives. Consider factors such as available features, pricing, user-friendliness, and the potential impact on your online marketing success and business growth.

How does the migration process to a new platform work?

The migration process depends on your current setup and amount of data in ActiveCampaign. Many platforms offer guided onboarding to facilitate the transition.

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