Step-by-Step Guide: Changing Your Email Address on ActiveCampaign

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Ever found yourself needing to change your email address on ActiveCampaign? It’s a common situation that many users face. Whether it’s due to a new job, a new personal email, or simply wanting to organize your online accounts, you’ve come to the right place.

In this guide, you’ll find step-by-step instructions on how to make this change. It’s a straightforward process that won’t take much of your time. So, let’s dive in and get your ActiveCampaign account updated with your new email address.

Remember, keeping your contact information current is crucial to ensure you don’t miss any important updates. With a few clicks, you’ll have your ActiveCampaign account reflecting your new email address in no time. Let’s get started.

Reasons to Change Your Email Address on ActiveCampaign

There are quite a few reasons why you might want to change your email address on ActiveCampaign.

Perhaps the most common is that you’ve switched to a new email platform. Switching email providers is a common scenario that can happen for a range of reasons. Maybe your old email account was hacked and it’s safer to start fresh or maybe you’re simply not satisfied with your current provider’s features or services.

Possibly you’ve made a career move which requires a change in your email address. Using your professional email address for business-related activities including ActiveCampaign enhances credibility and consistency in your communication and overall brand.

Another reason could be to streamline your online life. If you’re like most internet users, you probably have more than one email account. You might be trying to consolidate everything to one primary account. Updating your account details on ActiveCampaign ensures that you are not missing out on any important updates.

Also, remember that email addresses linked to ISPs can be problematic. If you switch ISPs, you’ll lose that email address. It’s always safer to use an email account that isn’t tied to your ISP.

As you can see, there are several reasons to update your email address on ActiveCampaign. So, whether it’s due to an email account change, a desire to consolidate digital profiles, or enhance professional credibility, taking the time to update your active campaign email address is a worthwhile endeavor that will keep you reliably informed and engaged.

Step 1: Log in to Your ActiveCampaign Account

Before updating your email details, you’ll first need to access your ActiveCampaign account. It’s a pretty straightforward process, but it’s crucial in order to make any changes. Let’s dive right into the steps on how to log in to your ActiveCampaign account.

At the start, make sure your computer or mobile device is connected to the internet. Then, open your preferred web browser and type in the ActiveCampaign homepage URL,, in the address bar. Look for the ‘login’ button usually located on the top right-hand corner of the website and click on it.

You’re at the login screen. It’s time to enter your account details. You’ll see two text boxes. Input your existing email address and your password into the respective fields. These are the credentials you used when you initially created your account. If you can’t remember your password, don’t stress. Simply click on the ‘Forgot Password?’ link and follow the prompts to reset it.

Once you’ve filled in your details, find the ‘Login’ button and click on it. If the details you’ve entered are correct, you’ll immediately gain access to your ActiveCampaign account dashboard. If there’s an error message, double-check your input and try again.

Note: Take this time to check if you’re using a new device or if you’ve recently cleared your device cache. ActiveCampaign might prompt you to verify your account through a 2-step verification process. It’s a safety feature to secure your account. You may receive a code through your email or mobile phone – enter this code when prompted.

Remember, this is just the beginning. After logging in, we’ll venture into the core task i.e., how to change your email address on ActiveCampaign. The navigation may vary slightly depending on your account type, but we’ll guide you through. Expect this process to be equally simple and straightforward.

Feel free to reference this step anytime you need a refresher on logging into your ActiveCampaign account. It’s also worth noting that keeping your login information safe is essential in protecting your account from unauthorized access.

Step 2: Navigate to Your Account Settings

Now that you’ve logged into your ActiveCampaign account the next step is locating your account settings. This is where you’ll find the option to change your email address. Surprisingly, many users overlook this crucial step, leading to unnecessary confusion. However, with our step-by-step guide, you’ll have no difficulty finding and updating your account settings.

In the upper right corner of your dashboard, you’ll spot a profile icon. That’s your destination – click on it. This will open a dropdown menu. Now, look for “My Settings” and click on it. This is the gateway to your ActiveCampaign account’s under-the-hood settings.

Upon clicking “My Settings,” a new page will open. This page displays different account settings that you can customize. A few notable ones include Username, Password, Time Zone, and yes, Email Address. We’re especially interested in the latter for this guide, but it’s worth noting that you can modify other settings too.

  • Location : Right-hand corner -> Profile Icon -> Drop Down -> My Settings

Ensure to only modify what you feel comfortable changing. Mistakes can happen, and although many settings can be reverted, it’s best if you avoid potential missteps from the get-go. What’s ideal is that you take a moment to familiarize yourself with the ‘My Settings’ page and then proceed with caution.

Finally, while it’s crucial to update information on the certificate, don’t forget to do the same across all the online portals. Keep your email address consistent across all online platforms. This ensures better deliverability and an overall smooth email marketing journey with ActiveCampaign.

Before diving into the specific steps to change your email, let’s make sure you’re using an email that best represents you or your business. In the next section, we’ll delve into why a professional email address is not just preferred— it’s downright essential.

Step 3: Update Your Email Address

At this stage, you’ve successfully navigated to your Account Settings. Now it’s time to delve into the actual updating of your email address.

Firstly, look for the Personal Info section within Account Settings. Here, you’ll find a field labeled “Email”. This field houses the current active email on your ActiveCampaign account. To make changes, simply click in this field, backspace out your old email, and type in your new one. Don’t forget, using a professional email address is highly beneficial for overall deliverability across online platforms. Make sure your new email reflects that professionalism and brand consistency.

After typing in the new email, ensure you’ve keyed in the correct spelling and domain. Errors in this area could lead to complications, like missed vital communications or unanticipated deliverability issues. Close attention to detail is, therefore, vital during this updating process.

Hitting the Save button, usually found at the bottom of the page, finalizes your changes. However, before you race to hit save, review your inputs once more. Verification measures tend to vary, but most times, ActiveCampaign will send a confirmation link to the updated email address. Ensure your new email is accessible and that you have its credentials at hand.

To this point, you’ve taken great strides to ensure your correspondence with ActiveCampaign, and in effect, your audience, is up to date and professional. The process doesn’t end here, though; there are further steps to ensure smoothness in transition from the old to the new email, without losing important connections or data. Let’s plunge deeper into this essential process.

Step 4: Verify Your New Email Address

Once you’ve successfully updated your email address in the Account Settings, ActiveCampaign will send you a verification email to your new email address. It’s crucial to verify your new email address. Should you skip this step, you might encounter issues in future communications and email campaigns.

To verify your new email address, open the verification email from ActiveCampaign. You’ll typically find the email in your inbox. However, if it’s not there, check your spam or junk folders. Within the email, there will be a link. Click that link to verify your email address. Remember, it’s crucial that you do this task promptly as the link may expire and require you to start the process over again.

Once you’ve clicked the link to verify your email address, you will be redirected to ActiveCampaign and be shown a success message. Make sure you see this success message to confirm you’ve successfully verified your new address. If you didn’t get this message or run into any issues, reach out to the ActiveCampaign support immediately to avoid any problems down the road.

One thing to emphasize here is the importance of ensuring your new email address is correctly set up to receive and send emails. Test this by sending an email to the new address and ensuring you can reply to it smoothly. This is crucial as the seamless functioning of your email is integral to your email marketing campaigns on ActiveCampaign.

The next part of the change process has to do with notifying your contacts about your new email address. But we’ll delve into that shortly.

Step 5: Update Notifications and Preferences

Moving onto the next phase, and equally important is updating your notifications and preferences. ActiveCampaign makes sure you have control over what you receive and when. It’s crucial to stay on top of this after changing your email address to ensure a seamless transition.

First, go to “Settings” in the top menu and then select “My Settings”. You’ll spot the “Notifications” tab on the left-hand side of your settings page. Click on this to access your notification preferences. Here, you can define what emails you want to receive, from blog updates to account notices. Be sure to review each category of notifications and update your preferences.

On the same page under the “Preferences” tab, you’ll find the email format settings. ActiveCampaign allows you to pick the format of the emails you want to receive. Your options are typically HTML or Text. HTML allows for more visually dynamic emails, whereas Text emails are simpler and straight to the point.

Another aspect you can’t overlook is your contact preferences. This dictates how ActiveCampaign can reach out to you – via email or SMS. You can modify them under “Contact Preferences” in the “My Settings” drop-down menu. It’s essential to update this information to reflect the change in your email address. Your old email address can suddenly become irrelevant and may not serve you with necessary notifications or updates.

Remember, the alterations you make in these settings account for the messages you receive from ActiveCampaign; they are not about your account’s outbound email settings. For those, you would need to modify the ‘Email Settings’ under the ‘Settings’ tab.

Don’t forget to hit “Save” on each page before proceeding to the next step. It ensures that all your modifications are accurately recorded. Skipping this little detail could mean you miss out on crucial updates and information.

The subsequent section will walk you through the next step in the process of changing your email address on ActiveCampaign: Reviewing and confirming your changes.


You’ve now got the knowledge to update your email address on ActiveCampaign like a pro. Remember, it’s not just about changing your email; it’s about keeping your contact information current and professional. Don’t forget to adjust your notifications and preferences to match your new email. And of course, always save your changes. Once you’ve done all this, you’re ready to review and confirm your modifications. With these steps, you’re ensuring your ActiveCampaign account stays relevant and effective. So go ahead, make that change and keep your ActiveCampaign communication flowing smoothly.

Frequently Asked Questions

1. How do I change my email address on ActiveCampaign?

You can change your email address in ActiveCampaign through your account settings. The article provides a comprehensive, step-by-step guide to assist you in this process.

2. Why is it important to update my email address?

Keeping your contact information up-to-date ensures that you receive important notifications from ActiveCampaign. It also lends a sense of professionalism, if you’re utilizing a professional email address.

3. What is the fifth step mentioned in the guide?

The fifth step of this guide involves updating your notification and contact preferences. Our article provides detailed instructions on how to do this.

4. What should I do after changing my email address?

After changing your email address, it is essential to update your notification and contact preferences. You should also save your modifications to secure these changes.

5. What’s the final step in adjusting my email settings in ActiveCampaign?

The final step after making your changes is to review and confirm your changes. This will ensure that your new settings have been implemented correctly.

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