Step-By-Step Guide: Deleting Your ActiveCampaign Account Safely

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So, you’re ready to part ways with ActiveCampaign? Whether it’s because you’ve found a new platform that better suits your needs, or you’re just not using it as much as you thought you would, we’ve got you covered.

Deleting your ActiveCampaign account may seem like a daunting task, but it’s actually quite straightforward. In this guide, we’ll walk you through the steps needed to successfully close your account without leaving any loose ends.

Remember, it’s important to ensure you’ve saved any crucial data before proceeding, as once your account is gone, there’s no getting it back. Ready to dive in? Let’s get started.

How to Close your ActiveCampaign Account

Now that you’re familiar with the process, it’s time to delve into the steps to deactivate your ActiveCampaign Account. Remember, once you proceed, there’s no turning back. It’s pivotal to ensure you’ve saved everything of importance, as recovery won’t be an option.

Start by logging into your ActiveCampaign account. You’ll need to provide your login credentials.

Once inside, navigate to the “Settings” page. It’s generally located in the top right corner of your homepage, often under a drop-down menu. This leads you to an area where various changes to your account can be made.

Your subsequent stop is the “Billing & Subscription” section. Scour for this sub-heading in the second or third column of the Settings page, per your layout. Clicking on it opens a portal that presents information regarding your account’s current payment status and plans.

You’d come across an option titled “Cancel Subscription.” As daunting as it may seem, if you’ve decided to part ways, this is where you cancel your ActiveCampaign account. Clicking on it triggers a pop-up warning, reminding you that all data will be lost with this action.

You’re not done yet. There will be a prompt to confirm or cancel your decision. You would be asked why you’re leaving. Be as elaborate or brief as you wish, but remember, your feedback might help improve the service for others in the future.

Select the “Confirm” button after you’ve filled out everything. This last step proves to be the final nail in your account’s coffin.

Here are the specific steps in a streamlined format:

  • Login to ActiveCampaign
  • Navigate to ‘Settings’
  • Go to ‘Billing & Subscription’
  • Select ‘Cancel Subscription’
  • Complete the prompted form
  • Click ‘Confirm’

Finding your way around ActiveCampaign is one…., handling the break-up is another challenge. But with this guide, you’re equipped with all tools to expedite the process smoothly and efficiently. Keep in mind, the road to closure is often bumpy, whether it’s account deactivation or anything else life throws at you.

Step 1: Back up your Data

Before diving into the deletion process, it’s imperative that you first back up any crucial data tied to your ActiveCampaign account. Since deletion is irreversible, you’ll want to ensure you don’t lose important contacts, campaigns, and reports that could be useful in the future.

Start by exporting your contacts list. To do this, just head over to the ‘Contacts’ section, click on the ‘Options’ dropdown, and select ‘Export’. Once the export process completes, you’ll receive an email with a download link to your contacts file. Next, consider saving any reports you’ve generated during your time with ActiveCampaign. To do this, navigate to the ‘Reports’ area, choose your desired report, and tap the ‘Export’ option.

You should also take the time to download any critical campaign content. You can find this information in the ‘Campaigns’ area. Peruse through the list, click on the campaigns you wish to preserve, and select the ‘Export’ command. You’ll receive an email alert once the export is ready.

Please bear in mind, backing up your data not only guards against data loss but also provides a handy reference if you decide to switch to a different marketing automation tool in the future.

In the following section, we will delve into the account closure process once your data is safely backed up.

Step 2: Cancel any Active Subscriptions

Before you dive into the process of deleting your ActiveCampaign account, it’s paramount to check for any active subscriptions or add-ons associated with your account. The last thing you’d want is to be billed even after ceasing to use the service.

Accessing the billing section is a straight process. Navigate to the settings menu in your ActiveCampaign dashboard. Proceed to the subscriptions tab where you can view all your current subscriptions.

Take a keen look if there are any continuing services linked to your account. If any, you’ll need to make sure these are cancelled before deleting your account. Not cancelling these services in time could lead to unnecessary charges even after your account is gone.

One key point to remember is that all cancellations must be made within ActiveCampaign itself. Third-party cancellations simply won’t do the trick.

To cancel an active subscription:

  • Go to the settings tab within your dashboard
  • Click on subscriptions
  • Find the subscription you wish to cancel and click ‘cancel subscription’

For any doubts or queries during the cancellation process ActiveCampaign suggests you get in touch with their support team.

Once you’re done canceling, make a double-check to confirm that no active subscriptions remain.

Afterwards, you’re ready to continue with canceling the main account. With subscriptions taken care of you’ve cleared another vital step in deleting your ActiveCampaign account. The following part of the article will guide you again on the subsequent path.

Step 3: Contact ActiveCampaign Support

Now that you’ve backed up all your data and canceled any subscriptions, you’re all set to make your final move: deleting your ActiveCampaign account. But there’s an essential step first—contacting ActiveCampaign’s support.

The deletion process can’t be initiated by you alone. ActiveCampaign’s customer support team ensures they’re on-hand should you decide to delete your account. This procedure is in place to safeguard your data and ensure you’ve made due considerations before deciding to part ways with ActiveCampaign.

To kick things off, it’s crucial that you send an email to the company at You’ll need to include the following details in the body of your email:

  • Your account URL
  • The email you use to log in
  • A clear indication of your intention to delete your account

To expedite the process, ensure you send the email from the address associated with your ActiveCampaign account.

Wait for ActiveCampaign’s response. They typically respond within 24-48 business hours from when you sent your request. Keep an eye on your email’s inbox (and sometimes spam folder, just in case) for their reply. Remember to remain patient – each request is handled individually to ensure the best possible outcome for each user.

If you’ve followed everything to this point, you’re making good progress. After hearing back from ActiveCampaign and confirming the account deletion, your account will be scheduled for deletion. The final step of the process awaits you. Keep following the next steps in the following sections.

Step 4: Confirm the Closure of your Account

Let’s imagine you’ve succeeded in backing up all your critical data, got your active subscriptions canceled, and sent the necessary email to ActiveCampaign’s support team. What’s next? You’re on the cusp of completing your account deletion request, and this fourth step is integral to the process. This section will walk you through confirming the closure of your ActiveCampaign account.

Typically, you can expect to receive a response from ActiveCampaign’s support team within 24-48 business hours. It’s crucial to be patient during this period. Remember, good things come to those who wait, and the confirmation of your account closure is no exception.

The moment you receive the anticipated email from the support team, it’s time to spring into action. The email will contain a link that you ought to follow. Its purpose is to confirm the termination of your account. So, be cautious when you’re done with your waiting game. Pay close attention to your inbox and ensure the email does not end up in your spam folder.

Navigating this link will guide you to a page where you’ll need to provide final confirmation. Take a moment to consider your decision before you proceed. In most cases, there’s no undo button once your account is deleted. Every bit of data you didn’t backup prior will vanish into thin air.

Clicking the final ‘confirm deletion’ button is the climactic moment in your journey to close your ActiveCampaign account. Commonly, there’s a prompt which needs your response. Typically, a ‘yes’ or ‘no’ answer suffices. If you’re still committed to your course of action, select ‘yes’.

Account deletion is a significant decision, and it’s essential to navigate the process with careful forethought. Hold on tight, as there are more steps in this deletion process yet to come.


You’re now equipped with all the knowledge you need to delete your ActiveCampaign account. Remember, it’s vital to back up your data first, as this can’t be retrieved after you’ve closed your account. Don’t forget to cancel any subscriptions or add-ons directly within ActiveCampaign, as third-party cancellations won’t do the trick. When you’re ready, reach out to the support team at ActiveCampaign to initiate the deletion process. They’ll respond within a couple of business days, and from there, you can confirm your decision to close your account. It’s a straightforward process, but it does require careful consideration. So, take your time, follow the steps, and you’ll successfully close your ActiveCampaign account.

What is the first step when considering closing an ActiveCampaign account?

First, you should back up any important data. Once the account is deleted, data cannot be recovered.

How can I save my data before closing my account?

You can export contacts, save reports, and download the content of your campaigns to ensure you keep any important data.

How do I cancel subscriptions before deleting my account?

You need to access the billing section within the ActiveCampaign to cancel subscriptions. Cancelling via third parties will not work.

How do I initiate the account deletion process?

Send an email to that includes your account URL, the email used to log in, and a clear statement of your intention to delete the account.

How long do I have to wait for ActiveCampaign’s response about account deletion?

Generally, it takes 24-48 business hours for ActiveCampaign to respond.

What is the final step in the account closure process?

Once you receive a confirmation email from ActiveCampaign, follow the included link, and click on the ‘confirm deletion’ button to finalize the process.

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