Step-by-Step Guide: Disconnecting & Cancelling Your ActiveCampaign Subscription

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Feeling overwhelmed by the constant flood of emails from ActiveCampaign? You’re not alone. It’s a common issue for many users who’ve integrated this powerful tool into their business operations. But don’t worry, we’ve got you covered.

In this guide, you’ll learn how to disconnect ActiveCampaign from your systems. It’s a simple process, and it doesn’t require any tech wizardry. Whether you’re looking to take a break or switch to a different marketing platform, we’ll guide you through every step of the way.

Remember, disconnecting ActiveCampaign doesn’t mean you’re losing control. On the contrary, it’s about regaining control over your digital environment. So, let’s dive in and get you started on this journey.

Why disconnect ActiveCampaign?

You might be wondering why on earth you’d want to disconnect from ActiveCampaign. Isn’t it a go-to tool for marketing automation, customer relations, and sales? While these points are spot-on, there are credible reasons why opting for a different path can be beneficial.

We live in a world relentlessly flooded with emails. Overwhelming, isn’t it? ActiveCampaign, with its constant barrage of notifications, can contribute to this digital deluge tipping the balance further from productivity. It’s easy to feel lost in the ever-expanding sea of emails, status updates, and reminders.

Remember this: less is more. An effective system doesn’t have to be a complicated one. You can still be in charge without hundreds of automated messages clogging your inbox.

Switching off from ActiveCampaign allows you to create a more streamlined, manageable digital space. A workspace only filled with things you genuinely need. No more distractions. No more unnecessary wastes of time.

ActiveCampaign disconnection also grants room for flexibility. It allows the introduction of new, possibly better tools and strategies into your digital environment. Sometimes, a breath of fresh air is all you need to spark creativity and innovation.

Here’s a snapshot of the previous points mentioned in this section:

Potential BenefitBrief Explanation
Less OverwhelmFewer automated emails reduce distractions and time wasting.
More FlexibilityDisconnecting allows introduction of new tools and strategies.

Shifting away from ActiveCampaign doesn’t mean losing control. On the contrary, it gives you the control you deserve. It lets you dictate what gets in and what stays out. A seemingly scary decision to disconnect might just be a doorway to a more productive, efficient digital lifestyle.

Step 1: Assess your current usage

Before you plunge into the process of disconnecting from ActiveCampaign, it’s critical to assess your current usage. Knowing how much and in what ways your business utilizes ActiveCampaign will help you make an informed decision about whether or not to disconnect.

Start by checking the frequency of your interactions with the tool. Do a deep dive into reports and analytics to establish how often you run email campaigns or automate your customer relations. How reliant are you currently on ActiveCampaign? Is it an integral part of your business, or could you manage without it?

Next, focus on the quality of these interactions. Has ActiveCampaign improved your marketing automation and customer relations? Or has it become a source of stress and information overload? Assess the effectiveness of your usage by considering the return on investment. Are you gaining enough benefits from your ActiveCampaign activities to justify the tiresome barrage of emails and notifications?

Finally, consider your potential future requirements. What new tools or strategies are you planning to adopt? Would these be compatible with ActiveCampaign, or would disconnecting open up more possibilities?

Taking time to assess your current usage is the golden key to make an informed judgement about whether disconnecting from ActiveCampaign would be to your advantage. Through this thorough assessment, you may decide to continue using ActiveCampaign or you might discern that it’s more beneficial to detach and opt for another more suitable automation tool. Remember, the ultimate goal here is to maintain control over your digital environment, create more streamlined processes, and reduce stress. Answering the assessment questions with clarity will allow you to ensure you’re making the right choice, tailored specifically to your business needs.

Be sure to document your insights and observations as they will serve as a guide throughout your entire disconnecting process. You’re not just disconnecting, you’re seizing the opportunity to regain control, customize your tools and strategies, and create a more manageable digital space.

Step 2: Export your data

Having evaluated your ActiveCampaign usage in the previous step, it’s now essential to safeguard your data before you proceed. One crucial step in the disconnecting process is exporting your data. Why worry about all this? The answer is simple — Data is the backbone of your business.

This step isn’t a mere technical one. You’re preserving precious customer relationships and valuable insights that can inform your business’s future moves. It’s pivotal for you to download and store your data correctly because you’re not just saving information. You’re protecting the business history you have constructed.

Start by heading over to the ‘Contacts’ section of your ActiveCampaign account.

  • From there, choose the ‘Export’ option to get started.
  • You’ll be presented with various options for data types to export. For most businesses, the ‘Complete export’ option works best.

Your biggest job at this stage is deciding where to store this data. There are several options, ranging from local storage on your devices to cloud-based services like Google Drive or Dropbox.

  • Consider the security and accessibility of your options.
  • Remember, this data should be easily accessible for your team but not to anyone else.
  • Pick a destination that aligns with these considerations.

As you move forward with the process, it’s important to keep track of the data you’ve exported.

  • Make note of the type of data: contact lists, campaign data, and so on.
  • Note the date of export and where you’ve stored the files.

You’re well on your way to disconnecting ActiveCampaign. With your data under total control, the next steps revolve around the disconnection process, adjusting your marketing strategies and potentially assessing a new marketing automation platform. But that’s the stuff of the steps yet to arrive. Until then, ensure complete data protection—one of the key steps towards a flexible, tailored digital marketing approach.

Step 3: Unlink connected apps

Now that you’ve secured your data, step 3 involves unlinking your connected applications from ActiveCampaign. You probably have various apps linked to your ActiveCampaign account to help with your marketing strategies – from CRM tools to email marketing and social media platforms. Before disconnecting ActiveCampaign, it’s essential to unlink these apps to prevent any data loss or unanticipated issues.

The process of unlinking apps differs based on the specific application. However, here’s a general procedure that you can follow:

  1. Log into your ActiveCampaign account.
  2. Navigate to the ‘Apps’ section in your account settings.
  3. Look through the connected apps and choose each one individually.
  4. Choose the ‘Unlink’ or ‘Disconnect’ option.

This ensures that these applications won’t be disrupted when you disconnect from ActiveCampaign.

It’s also worth noting that some apps might not have a direct ‘unlink’ option. In such cases, you need to visit the respective app’s settings to disconnect from ActiveCampaign. This might involve logging into each app individually, navigating to its ‘Settings’, and removing ActiveCampaign’s access.

Once you’ve unlinked all applications, you’re ready to proceed. Just remember that the process might be time-consuming, particularly if you’ve integrated numerous apps. Yet it’s a vital step.

After you’re done with this process, move on to the next step: disconnecting from ActiveCampaign to finally cut all connections.

Step 4: Turn off automations and campaigns

Next, it’s essential to turn off any automations and campaigns that are still active in your ActiveCampaign account. Doing this will prevent any automatic changes or updates that could occur and disrupt your operations after you’ve disconnected.

Automations, in ActiveCampaign, are designed to help you automate your marketing, sales, and business processes. They’re invaluable tools in the right circumstances but, they can cause problems if not managed correctly when you disconnect.

To disable your automations, navigate to the ‘Automations’ tab in your ActiveCampaign account. Here, you’ll see a list of all your active automations. For each automation, select it, then choose the ‘Pause’ option to stop it. Do this for all automations.

Remember to also disable any ongoing campaigns. Campaigns are the email communications part of your ActiveCampaign activities. They allow you to reach out to your customers on a set schedule. To turn off any running campaigns, go to the ‘Campaigns’ tab in your account. From there, select any ongoing campaigns and click on the ‘Pause’ button.

It’s worth noting that some of these tasks may prove a bit more complex, depending on the number of automations and campaigns in place. Take your time and make sure to double-check your work. The last thing you need is an automation quietly running in the background, creating unexpected changes after you’ve worked so hard to disconnect.

Let’s move forward in this process. In the next section, you’ll learn more about notifying your team and preparing for the transition away from ActiveCampaign.

Step 5: Cancel or downgrade your subscription

Now that you’ve paused any active automations and campaigns, it’s time to cancel or downgrade your subscription. This step depends on your specific circumstances why you’re disconnecting from ActiveCampaign. You may want to completely cancel your subscription or just select a more basic, cost-effective package. ActiveCampaign offers various options to cancel or downgrade so let’s walk through it together.

First off, go straight to ‘Settings > Billing & Upgrade’. You might have guessed already – here you’ll find information about your current subscription along with any scope for changing it. Upgrading or downgrading your plan through this portal is a straightforward process.

To cancel your subscription, click on the ‘Cancel Account’ button here. It’s usually situated at the bottom of the page so you can scroll down a little to find it. ActiveCampaign will ask for your feedback to understand the reasons behind your departure but it’s completely optional. The information you provide certainly helps improve their services but if you’re in a hurry, feel free to skip. Simply press ‘Cancel My Account’ to finalize the process.

It’s important to note, cancelling your account results in the deletion of all your data. So before you cancel, make sure you’ve securely backed up any vital data which might be useful in the future.

For downgrade, you can select a less expensive package under the ‘Manage Subscription’ section. Depending on your business needs, choose a suitable plan. It’s always a good idea to carefully review the features included in each plan before making your decision. ActiveCampaign has a detailed comparison of features in each plan to help with this.

Remember, you’re not in this process alone. ActiveCampaign’s support team is ready to assist you every step of the way. Reach out whenever you encounter difficulty or confusion. You shouldn’t be hesitant when interacting with them – they’re there to help you with your ActiveCampaign journey. So go ahead, and engage with the team when needed.

By now, you’ve completed step 5 – of cancelling or downgrading your ActiveCampaign subscription. Let’s continue your move away from ActiveCampaign systematically.


Disconnecting from ActiveCampaign doesn’t have to be a daunting task. With the steps outlined in this guide, you’ll navigate the process with ease. Remember, before you hit ‘Cancel Account’, ensure you’ve backed up all crucial data. If you’re looking to cut costs rather than disconnect entirely, consider downgrading to a cheaper plan. You’ll want to scrutinize the features of each package to make sure it meets your needs. Don’t forget, ActiveCampaign’s support team is there to help you every step of the way. You’re now equipped with the knowledge to make the best decision for your business. Here’s to your continued success in all your marketing endeavors!

How can I disconnect from ActiveCampaign?

First, access your settings and then navigate to Billing & Upgrade. Here, find and click on the Cancel Account button. It’s crucial to remember that this action will erase all your data, so ensure you’ve backed up all important content beforehand.

What happens to my data when I cancel my ActiveCampaign account?

When you cancel your ActiveCampaign account, all your existing data will be permanently deleted. Hence, it’s recommended that you first back up any vital data before proceeding with account cancellation.

How can I downgrade my ActiveCampaign subscription?

To downgrade your ActiveCampaign subscription, navigate to Manage Subscription in your settings. Here, you can select a less expensive package. However, it’s recommended to understand the features of every plan before making a decision.

Is there any assistance available during the cancellation or downgrade process?

Yes, the ActiveCampaign support team is available to guide and assist you throughout the cancellation or downgrade process.

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