Step-by-Step Guide to Cancel Your ActiveCampaign Premium Subscription

Share This Post

Requesting Cancellation

After considering your options, if you’ve decided it’s time to cancel ActiveCampaign premium subscription, you can initiate the process like a cakewalk. Here, we’ve simplified the procedure for you. It’s a step-by-step guide that promises a hassle-free cancellation experience.

First, ensure that you’ve logged into your ActiveCampaign account. It’s where it all begins. If you’re already logged in, great! You’re one step ahead.

Next up, navigate to your settings page. Set your sights on the upper right corner of your page. You’ll see a ‘settings’ icon. Hitting this should take you to the settings area. Upon landing on this page, glance over the Billing & Subscription option and click on it.

By now, you’re on the billing page. Here’s something that probably looks new – a Change Plan option. No, it’s not a trap. It’s your ticket out. Go on, click it. You will be redirected to the Change Plan page.

From here, it’s pretty much straightforward. Scroll down to find a Cancel Plan link. Clicking this link will initiate the cancellation process. Truth is, you’re more than halfway through with it already.

Before you bid adieu to ActiveCampaign, they’ll want to understand why you’re leaving. Expect a short survey or a few questions. Your feedback plays a significant role in improving their services.

After you’ve completed this feedback form, your cancellation process will be complete. But there’s one last step – a confirmation email. Don’t forget to check your inbox for this important piece of mail. It certifies that your cancellation request has been accepted. You’ll no longer be billed, and all your premium services will come to a halt after the next billing cycle.

Understanding Your Subscription

Before you dive into the cancellation process, it’s crucial to have a clear understanding of your ActiveCampaign subscription. We’ll guide you through some key facets of your subscription plan, so you’re more enlightened about what exactly you’re cancelling and any potential implications.

Firstly, let’s discuss subscription types. ActiveCampaign offers three main subscription tiers: Lite, Plus, Professional, and Enterprise. Each tier has unique features and costs that vary based on your selection. If you’re unsure about your subscription type, you can find this information on the ‘Billing & Subscription’ page under ‘Subscription Details’.

It’s also essential to comprehend the billing cycle linked to your ActiveCampaign subscription. The service operates on a monthly or annual billing cycle. Regardless of which you’ve chosen, the cancellation process remains the same for both.

Knowing about ActiveCampaign’s refund policy could also come handy. Generally, the company doesn’t issue refunds for unused services during the current billing cycle. This implies that cancellations don’t take immediate effect. You’ll keep your access till the end of your current cycle before the account is downgraded.

Lastly, if you’ve enrolled for additional features like custom domains or design services, these are billed separately. Cancelling your subscription doesn’t automatically revoke charges for these services.

Now that you’re fully aware of what your ActiveCampaign subscription entails, feel better equipped to make an informed decision about cancellation. Remember, the cancellation process is irreversible, and it’s vital to be thoroughly aware before deciding.

Reviewing the Cancellation Policy

As you maneuver through the cancellation process, knowledge of ActiveCampaign’s cancellation policy is crucial. It arms you with the necessary understanding, giving you a clear snapshot of what to expect. So, let’s delve into it.

ActiveCampaign operates on a no-refund policy. This means that once you’ve made a payment for a subscription, you can’t reclaim your funds if you decide to terminate the subscription before the cycle ends. Notably, you are not exempt from this rule, even if you’ve barely touched the fantastic services they offer.

To halt recurring charges on your account, ensure that you cancel your subscription before the next billing cycle kicks in. ActiveCampaign strictly abides by their billing cycles. They won’t bill you unceremoniously or outside of these stipulated periods. In other words, timing is the key to avoid additional charges.

Understanding your subscription tier is also crucial. Why is this? ActiveCampaign has different levels of services and subscription packages. Note that extras like custom domain services and add-ons are always billed separately. Whilst terminating your primary subscription, it’s essential to remember these additional services, should you have any.

Let’s break these points down:

  • ActiveCampaign operates on a no-refund policy.
  • To avoid recurring charges, cancel before the next billing cycle.
  • Subscription tiers and additional extras are billed separately.

Now that you’re equipped with this knowledge, the apparent complexity of the policy will be reduced. You’re now ready to smoothly navigate through the cancellation process in a more confident, informed manner.

Finding the Contact Information

Being well informed is indeed the key to smooth navigation through any process. So, in your quest to cancel your premium subscription with ActiveCampaign, it is crucial to know exactly where to find their contact information. Let’s dive into that now.

ActiveCampaign is majorly an online-based platform, and therefore, most of their services are accessed online. Suppose you’re having difficulty finding their contact information or have encountered an unexpected roadblock during your cancellation process.

You should not worry. ActiveCampaign has made it easy for you. Right on their website, you’ll find the ‘Contact Us’ option on the lower-end of the page. By clicking on ‘Contact Us’, you’ll be redirected to a page where you’re offered different modes of contacting them. These usually include phone, email, and a live chat option. You’re free to choose the most convenient method for you.

Here’s a glance of their current contact channels:

Contact MethodContact Detail
PhoneContact via their helpline
EmailEmail them at the provided address
Live ChatInitiated on their website

Arm yourself with these contact details before you begin the cancellation process. As you would have noticed, everything you need is right at your disposal on the ActiveCampaign website. The ‘Contact Us’ page is designed to ensure you get the help when you need it, from the right sources, and in a hassle-free manner.

Remember, if you encounter any issues or fall into a pit of confusion, don’t hesitate to ring up their customer service. They’re there to ensure your issues are addressed promptly and accurately. With this information, you’re one step closer to ensuring a seamless cancellation of your ActiveCampaign premium subscription.

Contacting ActiveCampaign

Now let’s venture further into how to make direct contact with ActiveCampaign.

You know the old adage, “communication is key,” and it’s no different when cancelling your premium subscription with ActiveCampaign. It’s vitally important to have open lines of dialogue with ActiveCampaign’s customer service team throughout this process. Navigating this alone may seem daunting, but rest assured, ActiveCampaign’s team is there to assist every step of the way.

So, how do you reach out?

ActiveCampaign provides multiple avenues of customer support. This firm believes in being easily accessible to its users, and to deliver on this, they offer phone, email, and live chat options.

To reach ActiveCampaign via phone, dial their customer support number (Highlight number). Phone support hours are Monday through Friday during working hours (Exact times).

ActiveCampaign’s live chat is a great feature for real-time assistance. Find the chat icon on the lower right corner of their website during their online hours (Specify hours).

Email communication also offers a convenient method of correspondence. Drop them a line at their customer service email address (Specify email address).

One notable feature of ActiveCampaign’s service is their proactive response to customer queries. The customer service team works diligently, often replying within a day.

Lastly, remember to keep essential details at hand when you reach out. This includes your account details, subscription type, and your specific questions related to the cancellation process.

Remember, ActiveCampaign’s cancellation policy underscores the significance of timely communication. Reach out well in advance of your next billing cycle to ensure a smooth cancellation without added charges. Armed with the right information, you’ll find the process of cancellation simpler and straightforward. Stay tuned.

Cancelling Your Subscription

Now that you’re familiar with ActiveCampaign’s cancellation policy and understand the importance of timely communication, let’s move on to the nitty-gritty details of the cancellation process. Initiate the process well before your next cycle begins to avoid unwanted charges.

First, log in to your ActiveCampaign account. Ensure you have administrative privileges to access account settings. Navigate to the ‘Settings’ tab located at the bottom of the left-side menu. Once there, select ‘Billing and Upgrade’, which you’ll find under the ‘Account Settings’ category on the subsequent page.

From the ‘Billing and Upgrade’ page, you’ll find a ‘Cancel Account’ button at the bottom. You won’t miss it. It’s bold and wrapped in a red box for emphasis. Hitting the cancel button will not immediately terminate your account. This safeguards users who may accidentally hit the button. Hence, don’t fret about mistakenly ending your subscription.

That click will take you to another page, displaying multiple cancellation options. Here, you’ll need to specify your reason for cancelling, which is vital for ActiveCampaign. They value customer feedback and often implement changes based on it. Providing your reason will improve ActiveCampaign’s service, benefiting many users like you in the long run.

You’re not alone in this process. If you hit any roadblocks or uncertainties, remember that ActiveCampaign’s Customer Service will be there to assist. Don’t hesitate to get your questions answered through phone, email, and live chat. Having your account details ready will make the conversation seamless.

Moving forward, we’ll discuss more detailed scenarios, such as what to do if you’re tied to an Annual Plan with ActiveCampaign and how to navigate that. This information will prepare you for all possible situations that may occur in the journey of cancelling your subscription.

Confirming the Cancellation

You’ve made it past the initial stages of cancellation. That’s already a noteworthy achievement. But don’t get hasty. There are additional steps you need to take to ensure your ActiveCampaign premium subscription reaches its termination point without extra charges.

First off, you’ll be asked to confirm the cancellation. This is ActiveCampaign’s final attempt to keep you onboard. They might tempt you with exclusive discounts or extended trial periods. But it’s crucial to stay firm on your decision. Avoid being swayed by these lucrative offers if you’re definite about parting ways.

Keep in mind, ActiveCampaign won’t let your subscription end without knowing why you decided to call it quits. Here, you will be directed to a feedback form. Don’t shy away from being forthright. Your answers could make a significant difference in enhancing user experience for others.

Once you submit the necessary feedback, a window will appear requesting a final confirmation. Yes, just one last confirmation! Press the “Cancel Your Account” button where you will also see the upcoming end date for your subscription. Take note of this date. Even though your account is cancelled, you’ll retain access to ActiveCampaign until this date.

After you’re through with this process, an email should arrive in your inbox confirming the termination of your subscription. It’s crucial to keep this email safe. It serves as an indispensable piece of evidence in the event a discrepancy occurs later on. They say “better safe than sorry” for a reason.

Here’s the point you must remember: cancelling your subscription doesn’t mean you’re instantly cut off from ActiveCampaign. You’ll still have certain privileges as outlined above. Use this time wisely. Backup any important data. Or explore alternatives to effectively replace the void that ActiveCampaign’s departure may create.

As promised, we’re tackling every tiny detail for a smooth cancellation. So, the saga continues. Read on to explore the peculiarities when you’re cancelling an annual plan with ActiveCampaign.

Handling Pro-rated Refunds

Now that you’ve completed the cancellation process, you might be wondering about pro-rated refunds. This is a crucial aspect of your journey with ActiveCampaign, especially when cancelling your premium subscription.

In many instances, subscription services provide prorated refunds upon cancellation, depending on when you decide to cancel. However, it’s crucial to point out that ActiveCampaign does not pro-rate their refunds. This means if you cancel your subscription, you won’t get a partial refund for the unused time, regardless of when in the billing cycle you decide to cancel. Important, isn’t it?

Let’s discuss what this entails. It means you’ll be able to use ActiveCampaign’s services until the end of your billing period. You’re essentially paying for the complete billing period, whether or not you used the services throughout. So, it’s wise to ensure you’re ready to give up the services before initiating cancellation.

What if you cancel your subscription and later decide that you should have kept it? Worry not! ActiveCampaign allows reactivation of accounts. This means, you can sign back up and pick out your plan of choice, right where you left off. You won’t lose data from your previous subscriptions as long as you use the same account to reactivate. Real convenient, right?

Now remember, you’ll want to keep track of your billing cycle and cancel at the right time to avoid getting billed for the next period. How can you do this? Head over to your Account Settings and find your next billing date. This date will guide your cancellation plan.

No mention of pro-rated refunds in your confirmation email? Don’t fret. Simply reach out to ActiveCampaign’s robust customer service for clarification. They are ready to support you in all matters of subscription and cancellation.

The next section will tackle how to handle annual subscription cancellations. Another scenario that’s relevant to many premium subscribers. Stay tuned.

Transferring or Downgrading Account

Yet another avenue at your disposal during this process is the option of transferring or downgrading your ActiveCampaign account. Let’s be clear about what that entails.

Transferring ownership of your account involves handing the keys over to someone else – perhaps an employee or colleague. To start this process, simply submit a request by emailing ActiveCampaign directly. They should be able to assist in ensuring a smooth transition. However, it’s crucial to understand that transferring an account does not equate to canceling an account. The account remains active and all charges continue.

Downgrading your account is a slightly different process. Rather than completely canceling your premium subscription, you opt for a cheaper, more basic package. This can be done directly within your account dashboard. On the ‘Billing’ page, you’ll find your current plan details. Clicking on the “Change Plan” button will give you an array of options to select from. These options vary in benefits and price, so you should take a moment to consider each one.

Choosing to downgrade does not absolve your account from current obligations. You’re responsible for any and all charges incurred before the downgrade comes into effect.

Although ActiveCampaign doesn’t issue pro-rated refunds, if you downgrade mid-billing cycle, you’ll still have access to all premium features until the end of that cycle. Subsequently, you’ll only have access to the features that fall under your new plan.

Lastly, bear in mind that just like canceling, downgrading your account won’t immediately reflect on your bill. Therefore, be sure to review the specifics on ActiveCampaign’s billing page. Don’t hesitate to reach out to customer service if you’re uncertain or if you experience difficulties while trying to transfer or downgrade your ActiveCampaign account.


You’ve now got the knowledge you need to confidently cancel your premium subscription with ActiveCampaign. Remember, it’s crucial to cancel before your next billing cycle to dodge extra charges. Don’t hesitate to reach out to ActiveCampaign’s customer service team if you need help during the process. If canceling isn’t the best option for you, consider transferring your account or downgrading to a more affordable package. Be aware, though, that downgrading won’t free you from current obligations and you’ll continue to enjoy premium features till the end of the billing cycle. Always keep the specifics on ActiveCampaign’s billing page in mind and don’t shy away from contacting customer service for any assistance. After all, it’s your subscription and you should be in control.

Q: How do I cancel my ActiveCampaign subscription?

You can cancel your subscription by logging into your ActiveCampaign account and following the step-by-step process outlined in the article. Remember to cancel before your next billing cycle date to avoid extra charges.

Q: Can I contact Support for help with my cancellation?

Yes, ActiveCampaign’s customer service team is available to help via phone, email, and live chat. They can guide you through the cancellation process, so don’t hesitate to reach out to them.

Q: What if I don’t want to cancel, but give my subscription to someone else?

ActiveCampaign offers a transfer option that allows you to give your subscription to someone else. You need to contact the ActiveCampaign team directly to initiate this process.

Q: Can I downgrade my subscription instead of canceling?

Yes, ActiveCampaign allows you to downgrade your account to a cheaper package instead of canceling completely. You can do this within your account settings.

Q: Will I still have access to premium features if I downgrade?

If you downgrade in the middle of your billing cycle, you will still have access to premium features until the end of that cycle.

Q: Where can I find specifics about ActiveCampaign’s billing?

For all billing related queries, you can review the information available on ActiveCampaign’s billing page or contact their customer service team for detailed help.

More To Explore

Unlocking Email Marketing: A Comprehensive Guide on Using ActiveCampaign Code

Learn to harness the power of ActiveCampaign’s code to personalize and automate your email marketing campaigns. This informative guide demystifies coding, offering ways to increase open rates, leverage workflow automation, and monitor campaign results. Perfect for both the tech-savvy and non-technical user, mastering ActiveCampaign can lead to tailored, efficient email marketing strategies.

Read More ⟶

About Me

Increase revenue by automating the customer experience!
The Best Email Marketing Tools Reviewed— Here’s a thorough and unbiased examination of the best email marketing software.

Recent Posts

Ready to
Start Your Journey?

These guides are updated weekly and monthly depending on the updates and releases of new soft wares.

Our goal is to be your one-stop-shop for your email marketing needs by proving tips and tricks as well as objective reviews for writing tools. We want to bring you the latest news and happenings in the world of automated email marketing software.

Hopefully, you find our write-ups as tools that can save you hundreds or even thousands of hours of research and trial and error.