Step-by-Step Guide to Securely Deleting Your ActiveCampaign Account

Share This Post

Reasons to Delete an ActiveCampaign Account

Perhaps you’re wondering why anyone would delete an ActiveCampaign account. ActiveCampaign is, after all, a top-tier marketing automation platform designed to enhance your customer experience. Nevertheless, it’s not for everyone. Various reasons might provoke the decision to delete your account.

Firstly, you might deem the platform too complex for your needs. ActiveCampaign does have a considerable learning curve and you might not have the time or patience for that. You may prefer a simpler, more streamlined software that focuses on your primary needs without the extra bells and whistles.

Secondly, budgetary constraints could be a driving force behind the decision. Not all businesses can afford the price tag that comes with ActiveCampaign’s advanced features. There are cheaper alternatives on the market that prove more suitable for your business’s financial situation.

Thirdly, you might feel overwhelmed by too many features. While some businesses thrive using advanced marketing platforms, others find them over-complicated and underutilized. It’s better to use a tool that aligns with your needs, skill level, and how tech-savvy your team is.

Lastly, you may have found an alternative software that better meets your needs. As the digital marketing landscape evolves, new players emerge that may offer features or pricing structures more aligned to your business goals and needs. Don’t be afraid to find the best fit for your company.

To summarize, you might delete your ActiveCampaign account due to its complexity, budgetary factors, overwhelming features, or because you found a better-suited platform. It’s alright. Your business’s needs are unique and you deserve a tool that best fits those needs. So, let’s move forward to discuss how you can delete your ActiveCampaign account.

Preparing to Delete Your ActiveCampaign Account

In preparing to delete your ActiveCampaign account, there’s more to it than just pushing the delete button. It’s crucial to consider a few factors beforehand to ensure a seamless transition.

Firstly, you have to secure your data. ActiveCampaign doesn’t retain your data after account deletion, so it’s necessary to export any important information. You’ll have to do this manually as it’s not automated. These can be contacts, emails, reports, or any data you deem useful.

Secondly, check if there are any active subscriptions or campaigns linked to your ActiveCampaign account. Before moving to delete your account, all active or pending campaigns must be paused or completed. This minimizes the potential for any disruption to your email marketing efforts.

Thirdly, consider a suitable time for the deletion. Perhaps during off-hours or a time when you expect minimal email campaigns. Remember, once the deletion process is initiated it can’t be undone.

Lastly, your account balance. Ensure to settle any outstanding invoices or credits before proceeding with the deletion. ActiveCampaign won’t refund any unused credits or subscriptions after the account is deleted.

Follow these steps and your account deletion process will be as easy as pie. Emphasize planning and data security and you’ll have little to worry about.

So now that we’ve got you thinking about the preparation process, let’s move on to the actual deletion process. You’ll see it isn’t overwhelming once you know the steps.

Step 1: Backup Your Data

Before you take the plunge and delete your ActiveCampaign account, it’s critical you back up your data. This is a step you can’t afford to overlook, as it’s your only chance to retain all the valuable information you’ve accumulated over the course of using ActiveCampaign.

Backing up your data involves exporting all the information that’s crucial to your business. This includes:

  • Contact lists
  • Campaign reports
  • Automation details
  • Templates
  • Metrics
  • And any other data crucial to your business operations

To initiate a backup, navigate to the respective sections of your account such as contact list, campaign, automation, pipeline, forms, and deal. Within each section, you’ll find an option to ‘Export’ data. Following a few prompts, your data will be ready for download, usually in CSV format.

Bear in mind:

  • ActiveCampaign doesn’t automatically create backups of accounts. It’s your responsibility to ensure that essential data is safe before proceeding with account deletion.
  • When downloading your data, make sure your internet connection is stable. You wouldn’t want to lose your valuable data due to poor internet connection.

Ensure you save your backed-up data in a secure storage location. Whether you prefer cloud services like Dropbox, Google Drive, or a physical storage system on your premises, the choice is yours. As long as you can access your data reliably and quickly. Safety and accessibility of your backups are paramount.

Remember, taking the time to go through this process allows for a smooth transition. Whether you’re moving to a different marketing automation platform or you’ve simply outgrown ActiveCampaign, your business continuity would be guaranteed.

Next, we’ll look at cleaning up ongoing campaigns before deletion becomes final. This step keeps your reputation intact and prevents any communication mishaps with your clients.

Step 2: Cancel Any Active Subscriptions

Once you’ve successfully completed the initial backup of your crucial account data, it’s time to move to the next step. Remember, you’re still in the process of fully deleting your ActiveCampaign account. This step involves terminating any active subscriptions linked to your account. This is a critical measure to protect you from being charged after you’ve decided to end your relationship with ActiveCampaign.

To cancel your active subscriptions, log in to your ActiveCampaign account. Then navigate to the Billing section located in the Settings menu. Here, you’ll see an overview of your current subscriptions. Simply locate the Cancel Subscription option and click on it. You’ll likely be asked to confirm your action. Once you’ve done this, your subscription will be canceled, effectively stopping future billings.

In certain cases, you might have multiple subscriptions with different renewal dates. It’s essential to ensure all of these are properly dealt with. Failing to cancel all active subscriptions may lead to unexpected charges even after deleting your account.

As you carry out this step, you should also take the opportunity to cleanse your account of any personal details or information you don’t want to leave behind. In the same Settings section, you’ll find an option to Edit Profile. Here, you can delete sensitive personal information.

Remember, these actions won’t immediately delete your ActiveCampaign account. Let’s proceed to the next steps to continue the process.

Step 3: Export Your Contacts

After you’ve meticulously canceled any active subscriptions, it’s equally important to ensure you’ve safeguarded relevant data. As a crucial step in deleting your ActiveCampaign account, you need to export your contacts. Here’s how you can do it.

To begin with, navigate to the ‘Contacts’ page on ActiveCampaign. In the ActiveCampaign dashboard, click on ‘Contacts’ on the left-hand side menu. From here, you’ll see a list of your existing contacts. At the top of the page, there’s an ‘Export’ button – click on it.

After clicking ‘Export’, ActiveCampaign prompts you to choose the format for your data export. You’ll have the options for CSV and TXT; consider your requirements and subsequent data usability to decide. Once you’ve made your selection, sit back and relax. Let ActiveCampaign compile and process your data. Once it’s ready, you’ll receive an email with a link to download your file.

Remember, initiating the export process will not delete any data from your ActiveCampaign account – it ensures it’s stored safely elsewhere. This way, you can easily utilize it in the future.

However, things aren’t entirely done yet. Not just yet. While exporting contacts might feel like a significant step towards deleting your ActiveCampaign account, several more actions are required. Do not worry, though, you’re steadily getting there. Continue to our next steps to find out what remains to be done to permanently delete your ActiveCampaign account.

Step 4: Delete Automations and Campaigns

Moving forward from exporting contacts, let’s dive into the next task to make your ActiveCampaign account deletion process smoother. It’s about removing all your automations and campaigns from your ActiveCampaign account.

Why is it necessary, you ask? ActiveCampaign has a feature for auto-responding campaigns that run on their own once set. If you don’t delete these automations before deleting your account, they might continue running, leading to unnecessary confusion or issues.

To delete your automations, follow this easy process.

  1. Visit the ‘Automations’ section in your ActiveCampaign account.
  2. Identify any active automations.
  3. Choose the ‘Options’ button next to each automation.
  4. Select ‘Delete’.

It’s important to remember that once you delete an automation, it can’t be restored. Make sure you have all the information you need before making this move.

As for deleting your campaigns, let’s go through the steps.

  1. Navigate to ‘Campaigns’.
  2. Identify any active campaigns.
  3. Open the campaign you wish to delete.
  4. Select ‘Delete Campaign’.

Just like automations, once a campaign is deleted it can’t be retrieved. It’s a permanent action, so be sure before you hit that delete button.

As you handle the automations and campaigns, it’s crucial to know that, while this act does not delete your ActiveCampaign account, it does ensure that no functions run in the background once you decide to leave.

Now that we’ve conquered this step, you’re one step closer to successfully deleting your ActiveCampaign account. Let’s keep going through the process by moving on to the next set of actions. You’re doing great.

Step 5: Cancel/Delete Integrations

Making sure all your integrations within ActiveCampaign are cancelled or deleted is the next step in the process of removing your account completely. Just like automations and campaigns, deleting integrations is essential in fully detaching from Active Campaign’s system.

You might wonder, “Why is this important?” Let’s take a moment to consider this. Your integrations link up to other CRM systems, social media platforms, email marketing programs, etc. Even after your account removal, these connections could still be active. This could potentially cause discrepancies or unwanted data syncing. So, it’s crucial to remove all integrations before proceeding with account deletion.

Before we dive into how to delete your integrations, remember that all deletions are final. This means once you remove an integration, you can’t retrieve it. It’s advised to check, double-check, and triple-check all the integrations you want to delete.

Proceed to your ActiveCampaign dashboard. Click on the ‘settings’ icon on the bottom left-hand side. You will see an option labeled ‘Integrations’. Here, you’ll find all the tools your account is currently connected with. Find the integration that you want to remove and click ‘Delete’.

Continue this process for all the integrations you wish to disconnect.

Take note that deleting an integration doesn’t cancel the account in that integrated platform, it merely stops the communication between ActiveCampaign and that platform.

Once this step is completed, you are ready to move to the next step of the ActiveCampaign deletion process..Delete all aspects of your account part by part to ensure nothing slips through the cracks. Remember, patience and attention to detail are your best friends in this process.

Step 6: Delete Forms and Landing Pages

Taking the process further, it’s important that you also delete any forms or landing pages tied to your active campaign account. By doing this, you’re ensuring that no further interactions take place with your account. This step holds great significance when cancelling ActiveCampaign subscriptions and helps in avoiding any future issues.

Deleting forms and landing pages is a straightforward task that you can accomplish from your ActiveCampaign dashboard. Here’s how you do it.

Delete a Form

Navigate to the ‘Forms’ section in your ActiveCampaign menu. This will reveal a list of all forms associated with your account. Click on the form you wish to delete and then on the ‘Delete’ button at the bottom of the settings page.

Remember, deleting a form will remove all the form data. This action is irreversible and would steer clear of any response collection in the future. So be certain before you hit that ‘Delete’ button.

Delete a Landing Page

To delete a Landing Page, go to the ‘Site’ section within the main menu. Once there, locate the landing page you want to delete and click on it. In the upper-right corner, you’ll find the ‘Delete’ button. Click on it and confirm your action.

Again, bear in mind, deleting a landing page implies you’re willing to lose all the data and activity related to that page. So think twice before finalizing your action.

Step 7: Delete Your ActiveCampaign Account

Now that you’ve deleted forms and landing pages, your ActiveCampaign account is ready for closure. Just before we proceed, ensure you’ve fulfilled the prior conditions to avoid missing anything out. Your ActiveCampaign account deletion is significant because it helps you maintain privacy and security. Remember, once you remove your account, data recovery is unlikely, so consider backing up essential information.

From your ActiveCampaign dashboard, navigate to the Settings tab. A dropdown menu will appear with varying options—you’re searching for the Account Settings.

Inside Account Settings, locate and click on the Delete Account button. A dialog box will pop up reminding you that this action is permanent and irreversible. Read this warning carefully. If you’ve surely decided to proceed, fill in the prompt box with the desired information and click ‘Delete Account’ to confirm your actions.

After you’ve pressed that button, your ActiveCampaign account and all related data will vanish—disappearing as if they never existed. You’ll need to create a new account if you decide to use ActiveCampaign services again in the future.

That covers the necessary steps you should take in order to permanently delete your ActiveCampaign account. However, remember that once your account is deleted, the possibility of data recovery is unlikely. So, think about pumping the brakes if you think there’s a chance you might want to continue using ActiveCampaign services.

Each part of this process requires careful consideration and execution. It’s not merely about taking actions randomly. So, if you’re uncertain or scared of losing important data, it’s advisable to consult a specialist or ActiveCampaign’s support team for assistance. Please be aware of the consequences and work diligently during this process.


You’ve now got a solid understanding of how to delete an ActiveCampaign account. Remember, it’s a permanent, irreversible action, so don’t rush into it. Your data won’t be recoverable, so consider your privacy and security needs carefully. If you’re unsure, it’s always a good idea to reach out to a specialist or ActiveCampaign’s support team. They’re there to help you navigate through this process. After all, it’s about making the right decision for your business needs. So, take a moment, think it over, and then proceed with confidence. You’re in control of your digital presence and data security.

Frequently Asked Questions

Q1: What is the final step in deleting an ActiveCampaign account?

The last step in deleting an ActiveCampaign account is the deletion of the account itself from the ActiveCampaign dashboard. This step is irreversible and should be approached cautiously.

Q2: Why is it important to consider privacy and security before deleting an ActiveCampaign account?

Once an ActiveCampaign account is deleted, data recovery is highly unlikely. Therefore, privacy and security considerations are vital before proceeding with the deletion to avoid losing important data.

Q3: What should I do if I need assistance in this process?

If you need help in this process, consider consulting a specialist or reaching out to ActiveCampaign’s support team. They are equipped with knowledge and tools to guide you through the process.

Q4: Can I recover my data after deleting my ActiveCampaign account?

No, the deletion of an ActiveCampaign account is permanent and irreversible. Data recovery is very unlikely after the account has been deleted.

Q5: Is deletion an immediate action?

Yes, account deletion from the ActiveCampaign dashboard is immediate. Make sure to think carefully before proceeding with this action as it can’t be reversed.

More To Explore

Unlocking Email Marketing: A Comprehensive Guide on Using ActiveCampaign Code

Learn to harness the power of ActiveCampaign’s code to personalize and automate your email marketing campaigns. This informative guide demystifies coding, offering ways to increase open rates, leverage workflow automation, and monitor campaign results. Perfect for both the tech-savvy and non-technical user, mastering ActiveCampaign can lead to tailored, efficient email marketing strategies.

Read More ⟶

About Me

Increase revenue by automating the customer experience!
The Best Email Marketing Tools Reviewed— Here’s a thorough and unbiased examination of the best email marketing software.

Recent Posts

Ready to
Start Your Journey?

These guides are updated weekly and monthly depending on the updates and releases of new soft wares.

Our goal is to be your one-stop-shop for your email marketing needs by proving tips and tricks as well as objective reviews for writing tools. We want to bring you the latest news and happenings in the world of automated email marketing software.

Hopefully, you find our write-ups as tools that can save you hundreds or even thousands of hours of research and trial and error.