Ultimate Guide: How to Successfully Turn Off Your ActiveCampaign Account

Share This Post

Ever wondered how to turn off ActiveCampaign? You’re not alone. ActiveCampaign is a powerful tool, but there might be times when you want to hit the pause button. Whether you’re looking for a break or considering a switch, it’s important to know your way around.

Why turn off ActiveCampaign?

At times, you’ll hit a plateau where you question the utility of all your resources. There are moments you may feel the need to discontinue ActiveCampaign, one of your major tools.

Firstly, you might be on the lookout for a budget-friendly alternative. ActiveCampaign, while excellent in its services, might not fit everyone’s budget. Monthly costs can pile up, and you might think of switching to a more economical solution.

Secondly, it’s possible that your marketing needs have changed. When your business shifts its strategy, sometimes your tools need adjustment too. If ActiveCampaign is not aligning with your new direction, switching it off might be a viable option.

Finally, you might encounter a scenario where the learning curve with ActiveCampaign becomes steep. This could lead to inefficiency or slow down your processes. In such a case, a pause can help you acquire needed knowledge and skill sets without worrying about daily functionalities.

Table Showing Possible Reasons for Turning Off ActiveCampaign:

Budget ConstraintsActiveCampaign might be too expensive for some.
Changing Marketing NeedsYour business strategy might not align with the capabilities of ActiveCampaign.
Steep Learning CurveThe complexity of ActiveCampaign might slow down your processes.

Keep these points in mind as you contemplate whether to keep using ActiveCampaign or switch it off. Remember, it’s all about finding what best suits the present circumstances of your enterprise.

Ways to turn off ActiveCampaign

So, you’re pondering how to turn off ActiveCampaign, huh? Post understanding the reasons behind your decision, it’s time to dive into the how’s of the process. Generally, there are two principal methods: canceling your subscription or simply deactivating your account.

Canceling Your Subscription

Unsubscribing from ActiveCampaign is a straightforward process. Here’s the step-by-step guide:

  1. Sign in to your account.
  2. Locate and click on the ‘Settings’ option in the left sidebar.
  3. From the dropdown, choose ‘Billing & Upgrade.’
  4. Scroll down to find ‘Cancel Subscription’ and click on it.
  5. Follow the onscreen instructions to finalize the cancellation.

Remember, cancellation doesn’t delete any of your data outright. It merely blocks your access to the platform. If you resubscribe later, your data will be retrieved.

Deactivating Your Account

On the other hand, you might choose to deactivate your account temporarily. This option will pause your activity without entirely deleting account details. Here’s what you need to do:

  1. Sign in to your ActiveCampaign account.
  2. Go to ‘Settings’ in the sidebar menu.
  3. Find and click on ‘Deactivate Account’ from the dropdown menu.
  4. Comply with the prompts to complete deactivation.

Subsequent to account deactivation, you’ll cease receiving communications and notifications. Yet, you can reactivate at any time and retrieve your data.

No matter which path you choose, making the decision to turn off ActiveCampaign is significant. Be sure to review your current and future marketing needs along with your finances before taking that leap.

Temporarily pausing your account

If a permanent deactivation feels too drastic, you might be wondering: Can ActiveCampaign be paused? Indeed it can! A temporary halt is a perfect solution if you foresee needing the service again in the future. It allows you to take a break without losing any data.

It should be noted that ActiveCampaign does not natively support the pausing of an account by a user. However, there’s a workaround you can explore. It involves reducing your active contacts to zero. Redeeming this reductive approach has two key benefits: it reduces your billing to the minimum and simulates a “pause”, where no automated emails go out.

Here’s a step-by-step rundown on how to do this:

  1. Begin by exporting all your contacts. You’ll want these available for reactivation purposes.
  2. Next, go to the contact deletion screen. Tick the box for “Select all contacts.”
  3. Click on the “Actions” dropdown and select “Delete.”
  4. Confirm your intent in the pop-up window by clicking “Delete” again.

In this state, your account will effectively be paused. To resume service, simply re-import the contacts you exported earlier. This pause method ensures that none of your campaign details disappear, and yet you won’t be billed for a full contact quota.

However, keep in mind the possible ramifications. Messing with your contacts may lead to potential campaign disturbances; your email marketing rhythm could be interrupted.

Let’s not lose sight of the fact that assessing your marketing needs and finances is paramount. Keep asking the right questions: Do I need to pause my account?Is deactivation better for my situation?Am I financially prepared to maintain the service? Remember, the goal is not merely to turn off ActiveCampaign, but to successfully manage your marketing endeavors.

Cancelling your ActiveCampaign subscription

Imagine you’ve assessed your marketing needs and finances and decided that ActiveCampaign isn’t aligning with your current goals. It’s crucial to follow the correct procedure for cancelling your subscription, ensuring that you’re not billed in the future.

Let’s dive into the process. Remember, your data won’t be accessible after cancellation, and if you want to return to ActiveCampaign in the future, you’d have to restart from scratch.

  1. Login to ActiveCampaign.
  2. At the bottom left corner, you’ll find ‘Settings.’ Click on it.
  3. Navigate to ‘Billing & Upgrade.’
  4. Within this tab, you’ll find the option to ‘Cancel subscription.’

After these four steps, you’ve successfully cancelled your ActiveCampaign subscription. It’s important to note that, once cancelled, your account will remain active till the end of your billing period. You can continue to access ActiveCampaign until then.

There’s a chance that you might be led to retake a short survey before your cancellation request is processed. Here are a few quick tips for that:

  • Be honest: Your feedback can help ActiveCampaign improve their platform.
  • Don’t rush: Take your time to answer since it’s important feedback.

This cancellation procedure isn’t rocket science, but underestanding the steps ensures a smooth exit without unexpected charges.

On a side note, it’s also worthy to mention that if you’re simply looking to lower your ActiveCampaign cost, consider reducing your active contacts. It has its setbacks, but it’s an alternative if you’re not completely ready to leave ActiveCambpaign.

Considerations before turning off ActiveCampaign

Before you make a hasty decision to turn off ActiveCampaign, it’s integral to pinpoint if it’s truly the source of your trouble. Consider assessing all other components of your digital marketing strategy. Is your email content interesting enough captivating your audience? Are your email subject lines effective, inviting users to open and not delete your emails immediately?

As you know, email marketing is about building meaningful relationships with customers. Changing tact from ActiveCampaign doesn’t guarantee a radical transformation. Instead, you might find it’s not the tool, it’s how you’re using it. Many other factors like uneventful copy, missed targeting opportunities, and irregular contact with the audience could lead to less successful campaigns.

Furthermore, ActiveCampaign has extensive functionalities to harness. Automation features, contact tagging, and lead scoring are just a couple of highlights ActiveCampaign has in its repertoire. Are you using these attributes to the fullest? Maybe the solution isn’t about turning off ActiveCampaign but learning to get more from it.

Lastly, consider checking your SEO practices. These could be affecting your overall success rate. If your website isn’t optimized well, it might result in fewer sign-ups or conversions, which translates into perceived underperformance from your email marketing tool. SEO and email marketing aren’t standalone strategies. They interact, complement, and sometimes prop each other up.

Remember: past data isn’t an indication of future success. So, analyze your campaigns thoroughly before taking any drastic action. But, indeed, if after thoughtful consideration and analysis, you still feel that ActiveCampaign isn’t the right tool for you, then steer to the process of turning it off. Proceed to the necessary steps of cancelling your ActiveCampaign subscription to finally get the result you’re looking for.

Tips for continued success in your future email marketing strategies:

  • Regularly update your content strategy
  • Ensure your setups are optimized for SEO
  • Constantly evaluate and reassess your marketing needs and financial abilities

Keep this convoy moving ahead, and you’ll carve a successful path in the vast, digital marketing landscape.


So, you’ve learned how to turn off ActiveCampaign. It’s clear that it’s not just a simple click of a button. You’ve got options – canceling your subscription, deactivating your account, or even just taking a temporary pause. It’s all about assessing your marketing needs and finances. Remember, before you decide to switch off, make sure you’ve explored all that ActiveCampaign has to offer. It’s also crucial to check your SEO practices and other components of your digital marketing strategy. Don’t rush into a decision. Analyze your campaigns thoroughly and use this knowledge to fuel your future email marketing strategies. Turning off ActiveCampaign is a big step, but with careful consideration, you can make the choice that’s right for your business.

How can I turn off ActiveCampaign?

There are two main methods to turn off ActiveCampaign: canceling the subscription or deactivating the account. Alternatively, you could consider temporarily pausing the account, allowing you to take a break without losing any data.

What should I consider before turning off ActiveCampaign?

Before deciding to turn off ActiveCampaign, you should assess your marketing needs and finances. Consider other components of your digital marketing strategy, utilize ActiveCampaign’s functionalities to the fullest, and review your SEO practices.

Can I temporarily pause my ActiveCampaign account?

Yes, the article mentions the option of temporarily pausing your ActiveCampaign account. This means you’ll be able to take a break without losing any of your precious data.

Should I analyze my campaigns before turning off ActiveCampaign?

Absolutely. It’s important to thoroughly analyze your campaigns before taking any drastic action, ensuring continued success in your future email marketing endeavors.

More To Explore

Unlocking Email Marketing: A Comprehensive Guide on Using ActiveCampaign Code

Learn to harness the power of ActiveCampaign’s code to personalize and automate your email marketing campaigns. This informative guide demystifies coding, offering ways to increase open rates, leverage workflow automation, and monitor campaign results. Perfect for both the tech-savvy and non-technical user, mastering ActiveCampaign can lead to tailored, efficient email marketing strategies.

Read More ⟶

About Me

Increase revenue by automating the customer experience!
The Best Email Marketing Tools Reviewed— Here’s a thorough and unbiased examination of the best email marketing software.

Recent Posts

Ready to
Start Your Journey?

These guides are updated weekly and monthly depending on the updates and releases of new soft wares.

Our goal is to be your one-stop-shop for your email marketing needs by proving tips and tricks as well as objective reviews for writing tools. We want to bring you the latest news and happenings in the world of automated email marketing software.

Hopefully, you find our write-ups as tools that can save you hundreds or even thousands of hours of research and trial and error.