Your Guide to Canceling ActiveCampaign & Getting a Refund: Process & Alternatives

Share This Post

Decided ActiveCampaign isn’t the right fit for you? No problem! It’s common to change your mind when trying out different marketing tools. You’re in the right place if you’re wondering how to cancel your ActiveCampaign subscription and get your money back.

There’s no need to feel stuck with a service that’s not meeting your needs. In the next few paragraphs, we’ll guide you through the cancellation process step-by-step. We’ll also provide insights on how to secure a refund. It’s easier than you might think!

Remember, it’s your right to choose the tools that best suit your business. If ActiveCampaign isn’t working for you, there’s a world of other options waiting. Let’s dive into how you can free up that budget and explore new possibilities.

Reasons to Cancel ActiveCampaign

Many businesses use ActiveCampaign to automate their marketing needs. However, it may not always meet expectations. Each business is unique, and unfortunately, ActiveCampaign might not always provide what you’re looking for in a marketing solution.

One of the oft-cited reasons is cost. Business enterprises always aim to reduce expenses and boost income. ActiveCampaign, while useful, can eat up a significant portion of the money allocated to marketing. It’s all about return on investment, and sometimes, the returns might not justify the spend. If your company is on a tight budget and you’ve found a more cost-effective alternative, cancelling ActiveCampaign can be a viable first step.

Another key point to consider is the usability of the platform. The automation features of ActiveCampaign can be complex, requiring a lot of time and effort to learn. If your team is struggling to get up to speed and make the most of the tools, it could result in inefficiency and wasted resources. A simpler, more user-friendly platform may be a better fit.

It’s also possible that the features ActiveCampaign offers simply don’t sync with your marketing needs. Although the platform provides a comprehensive suite of tools, they might not be specific enough, leave out essential functions, or perhaps you just don’t need as many bells and whistles. In these situations, it’s reasonable to consider a switch.

After delineating the reasons, remember that it’s part of normal business operations to find the right marketing software—it might take a few tries to get there. So, with your decision firmly set, the next phase is to learn about the cancellation process. Let’s delve into the how-to’s of canceling your ActiveCampaign subscription in the following paragraphs.

Steps to Cancel Your ActiveCampaign Subscription

After pinpointing your reasons and deciding to move ahead, let’s move to the necessary steps to cancel your ActiveCampaign subscription. Don’t worry, it’s a straightforward process.

First and foremost, you’ll need to log into your ActiveCampaign account using your login credentials. The decision to cancel has to come from within your own account. There’s no way around this. No one else but you can initiate the cancellation process.

Step 1: From your ActiveCampaign dashboard, make your way to the settings area. This is reachable by clicking on the settings icon, typically located at the bottom left-hand corner of your screen.
Step 2: Within settings, find and click on the ‘billing’ section. It’s here that you’ll set things in motion.
Step 3: Now, look for ‘Change Plan Settings.’ Depending on the design overhaul ActiveCampaign could have gone through, it may also be under the name ‘subscription settings.’
Step 4: Once you locate the plan settings, you ought to see a link informing you about “Cancel Subscription.” Click on this.
Step 5: Follow the subsequent prompts. Based on your feedback, ActiveCampaign may try to resolve your issues or present alternative plans. Stay the course.

Please be aware that refunds are not typically part of ActiveCampaign’s policy. They adopt a pay-as-you-go approach and don’t usually offer refunds for partly used subscription periods. You might need to prepare for this outcome. Still, getting in touch and discussing your particular situation with their customer service team can’t hurt. After all, exceptions sometimes occur.

Now you’re armed with the exact method to wrap up your ActiveCampaign journey. The next phase will discuss the alternatives to ActiveCampaign. From one platform to another, let’s take a close look at the other top players in the email marketing realm that could suit your business needs better…

The Refund Policy of ActiveCampaign

When you ponder the decision to cancel your ActiveCampaign subscription you might be wondering, “Will I be able to get my money back?” Here, understanding the refund policy plays a huge role. Factually, ActiveCampaign does not traditionally offer refunds. Yes, you read it right. Their terms of service explicitly state this, so it’s important to bear in mind when making your decision.

However, this is not to discourage you. ActiveCampaign emphasizes the value of customer satisfaction. It has a dedicated customer service team, ready to assist and discuss any individual concerns or issues. So if you feel your situation warrants a refund, this is the best course of action to take.

Notably, refunds are discretionary, and cases are considered on an individual basis. The chances are they may not offer a refund, but you won’t know unless you ask. And just to allay any fears, reaching out to ActiveCampaign is not a complicated process.

Here’s a quick look at the steps:

  1. Log in to your account
  2. Go to the ‘Help’ icon at the bottom left of the dashboard
  3. Choose ‘Contact Us’
  4. Detail your situation, request, and reason for a refund

That’s it. You’re done. What happens next is on ActiveCampaign. Remember, while it’s crucial to take note of the non-refund rule, don’t be shy about making your case if you feel it’s justified. In the next section, we’ll look at some viable alternatives to ActiveCampaign in email marketing.

How to Get Your Money Back from ActiveCampaign

Securing a refund from ActiveCampaign isn’t a walk in the park. As mentioned before ActiveCampaign doesn’t readily offer refunds. However, there’s an avenue you can explore.

As a first step, reach out to ActiveCampaign’s customer service team. They’re at your disposal for these kind of situations. Your ability to secure a refund largely depends on your unique scenario and how you present it to the team.

Contacting ActiveCampaign’s Customer Service

Here’s how to get in touch with ActiveCampaign’s customer support:

  1. Enter
  2. Fill in the mandatory fields. These request basic information like your name and email.
  3. In the “How can we help you?” section, explain your situation. Be clear and to the point.
  4. Click the “Send Message” button.
  5. Monitor your email for a response.

It’s important to mention that when stating your case, respectful persistence is key. Don’t be discouraged if your initial request is rejected. Instead, respond with counter-arguments that emphasize your reasons for seeking a refund.

Knowing Your Reasons

Having justifiable reasons for a refund can play a crucial role. Such could include:

  • Non-utilisation of ActiveCampaign’s service.
  • Technical issues resulting in dissatisfaction.
  • Billing disputes.

Inform the team of the issues you’ve faced, providing as much detail as possible. The more transparent you are about your situation, the higher your chance to get that refund.

Remember that while getting a refund from ActiveCampaign might seem daunting, it’s not impossible. By following the above steps and presenting your case clearly, you could be off the path of ActiveCampaign and onto more fitting email marketing platforms.

In the following section, we’ll explore alternatives to ActiveCampaign that might better suit your needs.

Alternatives to ActiveCampaign

Dissatisfied with ActiveCampaign? It happens. You’re not alone. Perhaps it’s too technical, expensive, or lacks the features you need. If you’re hunting for alternatives, let’s explore some viable options.

MailChimp is often the first pit-stop for marketers seeking alternatives. It’s user-friendly, offering easy-to-understand analytics and a robust template builder. Above all, it has a free plan that caters to small-scale businesses or newbies in the marketing game.

However, if you’re looking for something a tad more sophisticated yet budget-friendly, SendinBlue stands-out. It offers a unique feature – unlimited contacts, even on a free plan. Its sophisticated automation, remarkable deliverability rate, budget-friendly pricing makes SendinBlue a contender not to shrug off.

Feeling a bit more adventurous? Try ConvertKit. Designed with bloggers and creators in mind, it merges user-friendliness with high-tech customization. Despite lacking the bells and whistles of advanced visual designs, it compensates with exceptional functionalities like subscriber segmentation and intuitive automation sequences.

In case you prefer a middle ground for the budget and fringe-features, consider GetResponse. It balances affordable pricing with powerful autoresponders, high-end automation capabilities, and a comprehensive landing page builder. It’s a great catch for small businesses and entrepreneurs.

Here’s a quick snapshot comparison of the alternatives:

CostFree planFree plan$29/month$15/month
ProsUser-friendly, robust template builder, good analyticsUnlimited contacts, good automation, budget-friendlyUser-friendly, high-tech customizationBalanced pricing, Powerful automation
ConsLimited automationCan be complex to navigateLimited design featuresCan get expensive with subscriber growth

Remember, it’s about finding your fit. What works for others may not work for you. Assess these options in light of your requirements, consider their pros and cons, then give them a test run before deciding. Picking the right tool can ladder-up your marketing game a notch or two.


You’ve now got the know-how to cancel your ActiveCampaign subscription. Remember, while refunds aren’t typically part of their policy, it’s worth reaching out to their customer service team. Be persistent and make sure your reasons for a refund are compelling. If you’re thinking about switching, consider alternatives like MailChimp, SendinBlue, ConvertKit, or GetResponse. Each platform has its own unique benefits and costs. Ultimately, it’s about finding the email marketing tool that best fits your needs. Take your time, assess your options, and make the choice that’s right for you.

How can I cancel my ActiveCampaign subscription?

To cancel your ActiveCampaign subscription, log in to your account. From there, navigate to the settings area. You will find an option to cancel your subscription. Follow the provided steps to complete the cancellation.

Can I get a refund from ActiveCampaign?

ActiveCampaign typically does not offer refunds. However, they recommend contacting their customer service team to discuss your individual situation. If you have a justifiable reason, you might have a chance of getting a refund.

How can I contact ActiveCampaign for a refund?

The specifics of how to contact ActiveCampaign can be found within your account settings; however, be prepared to provide a detailed explanation of your reasons for seeking a refund.

What are some alternatives to ActiveCampaign?

There are several alternatives to ActiveCampaign for email marketing such as MailChimp, SendinBlue, ConvertKit, and GetResponse. It is important to compare the cost, pros, and cons of each platform to choose the one that fits your requirements best.

How should I choose an email marketing platform?

When deciding on an email marketing platform, consider factors such as cost, the platform’s features, ease of use, customer support, and how well it meets your specific marketing goals. Analyzing your personal requirements and comparing options can lead to a well-informed decision.

More To Explore

Unlocking Email Marketing: A Comprehensive Guide on Using ActiveCampaign Code

Learn to harness the power of ActiveCampaign’s code to personalize and automate your email marketing campaigns. This informative guide demystifies coding, offering ways to increase open rates, leverage workflow automation, and monitor campaign results. Perfect for both the tech-savvy and non-technical user, mastering ActiveCampaign can lead to tailored, efficient email marketing strategies.

Read More ⟶

About Me

Increase revenue by automating the customer experience!
The Best Email Marketing Tools Reviewed— Here’s a thorough and unbiased examination of the best email marketing software.

Recent Posts

Ready to
Start Your Journey?

These guides are updated weekly and monthly depending on the updates and releases of new soft wares.

Our goal is to be your one-stop-shop for your email marketing needs by proving tips and tricks as well as objective reviews for writing tools. We want to bring you the latest news and happenings in the world of automated email marketing software.

Hopefully, you find our write-ups as tools that can save you hundreds or even thousands of hours of research and trial and error.